Premier Pool Group

We recently purchased a property with a 20+ year old concrete pool which was badly in need of a facelift (see pictures) although the pool itself was structurally sound. The previous owners did not take very good care of their pool and obviously let it go... Some of the equipment did not work (e.g. 250K BTU Hayward millivolt), the marbelite was in rough shape and the tile line had substantial damage and leakage.

Our previous homes also had inground pools and we have known Lenni and Jodi for a several years since they performed a pool inspection for us at a previous property, including sonar leak detection.

Having dealt with a few different pool companies over the years, Lenni and Jodi are by far the most knowledgeable and hard-working pool experts we have ever met. They are extremely professional yet casual in their approach and able to present sensible options. What we appreciate the most about Premier Pool Group is that they provide genuine/honest advice and high-quality work at a fair price!

In terms of this pool renovation project, we discussed several options with Lenni. Other companies tried to up-sell us by telling us that the coping needed to be reset, etc. with some estimates running in the $15K-$20K range. In the end, we opted to re-tile and have the pool painted with epoxy. This 'facelift' should buy us another 5-6 years before we consider re-plastering or going with something else such as Pebble-Tec. We are aware that a 20+ year old pool will eventually require a more significant investment but are extremely satisfied with the renovation (see pictures)

Thank you to Lenni, Jodi and the rest of the Premier Pool Group staff for doing such a great job!

Well, where to begin? As a family we decided that our oasis away from home would be our backyard. We met with Lenni and Jodi on a hot Sunday afternoon with a simple idea of what we wanted our backyard to look like and what contractor we thought would give us exactly what were looking for. After a short discussion on possible designs, options and timing I quickly realized that Lenni and Jodi were the right choice to work with for this backyard project. They performed above and beyond expectation! Timing was on-time, their professionalism and attention to detail was better than I have ever experienced. Answering my texts messages at all hours of the day and night. Their overall customer service, care and ability to work tirelessly to ensure the job was done properly and on time far exceeded our expectations, and we are looking forward to enjoying our backyard oasis that we had dreamed of many months ago is now a reality thanks to Len, Jodi and team. Thanks of behalf of my entire family (and the new neighbors I never knew!!). Continued success and continue providing great service!! Cheers.......

Edited to update, July 2020

I booked my usual pool opening service. I had to text a few times, to get a response but not unusual given how busy they are. Service booked and confirmed by text. Confirmed day came and went. I texted again. No response. I text a week later. No response. I text ANOTHER week later. Again, nothing. We just wanted our pool opened by our (formerly) great pool company, Premier Pools.

It was the weirdest experience EVER. I have been a customer for many years now and have had a liner replaced and a whole new salt water system replaced by Leni, so have spent a fair chunk of $$ with them.

To be completely ignored is unacceptable. I read in the reviews that the same thing happened to someone else. If you’re busy, fine, just let me know but don’t ignore your clients. Not a good way to run your business.

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I noticed my liner had a gaping rip in it yesterday. I emailed a picture to Lenni and he was at my house an hour later, on a Sunday afternoon!!! My neighbours were in shock!!!!

Cover removed (and taken away), problem diagnosed quickly and Lenni will come back in a few weeks to open my AGP. Hopefully, the minute hole in the liner will be easy to patch and we can enjoy our little oasis in the city once more!

Thank you Lenni and Jodi for coming SO FAST. Now I know why so many rate you so very highly. Amazing service!

We contacted Premier Pool Group based on HomeStars feedback and were not disappointed. Lenni and Jodi came out to check the scope of the work required. We purchased the home Nov. 29, 13 and as part of the purchase agreement had to have the pool opened and functioning by May 31, 14. Jodi came out on May 1 to open the pool. She was punctual, friendly and professional. By mid May, once the pool was open and running we decided upon a new Hayward 300,000 btu heater to replace the old rusty beast left here. We doubled the sand filter size due to the existing one being way to small for a pool of this size and bought a new pump. While having this done we decided on a salt water conversion, which turned out to be what of the smartest decisions we made. This is worth every penny. This system combined with a robot cleaner has made this pool virtually maintenance free. We have had a fantastic summer enjoying the pool, rather than working on it thanks to the suggestions of Lenni and Jodi. We will be replacing the liner in the near future and will definitely be calling Premier Pool Group again for this work to be done. We highly recommend Lennie and Jodi to anyone looking for a qualified company that cares.

Lenni and his crew at premier pool group are fantastic to deal with. We do pools together with them and this time we hired them to maintain and close the pool. I wanted to say he is available 24 hours, always via text email or phone he will reply to his clients. his is professional, and meticulous and takes pride in his work. We work with so many pool companies that we without a doubt want to let clients know that these guys are the "good guys" when it comes to pools don't hesitate to contact this company.

We scheduled a appointment with Premier Pool Group via email. Lenni came to our home and address all of our questions in regards to saving money over the long run with our pool. We decided to get a new liner and convert our pool to salt. We had him install a new cartiage filter, pump and heat exchanger. We also purchased a safety cover so that we would feel safer know our dog can now walk where ever he wants in the backyard.

Lenni had completed his work well within the our time restraints as we had to get this done immediately. I would recommend Premier Pool Group & Lenni Walton to anyone who is looking to save money, get the job done immediately, and more importantly by someone who knows about the products they sell.

We have more work to be done next season and look forward to working with Lenni & Jodie and the crew again. I give PPG a 10/10 because they did everything they said they would and more.

Jeff in Oakville