Premier Pool Group

Swimming Pools, Spas & Hot Tubs
1045 EASTMOUNT AVE Mississauga ON L5E 1Z2
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79%

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Reviews by rating (past 12 months)

Reviews for Premier Pool Group

Average customer rating:
9.1 10 (78 reviews)

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Vince
Vince
12 reviews Woodbridge, ON
10/10

Pool reno, lights and Stone work

Thank you Lenni and Jodi for the excellent job you guys did for us our backyard and pool looks amazing a real dream come true. From the get go till the end you guys helped us tremendously
Thank You
Vince & Louise Sisca

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Lionel in Toronto
Lionel in Toronto
1 review Mississauga, ON
10/10

Pool Closing in Mississauga

This summer I bought a house that came with a swimming pool. I love swimming but am new to pool ownership and all the responsibilities it entails. I am also unfamiliar with the myriad of equipment, gadgets and chemicals involved. My pool supplies co was booked solid for winter closings and recommended that I call Lenni at Premier Pool Group for assistance. So I did, and booked them for a week later.
Lenni and his team showed up punctually on the appointed date and went to work on winterizing my pool. They were friendly (no attitude), efficient, competent and very patient with this pool rookie. Lenni took the time to walk me through each step of the work they performed including the reasons for same, as well as what can result over winter of not doing it. He even took the time to offer some free tips on winterizing my 3 fountains, outdoor washroom and sinks....things that I can perform myself. Needless to say, I am a very impressed, satisfied and happy client. I look forward to a long relationship with this company. THANK YOU LENNI.
Lionel

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Pool Liner  in Acton
Pool Liner in Acton
0 reviews Acton, ON
10/10

Catherine in Acton

I contacted Lenni about my pool after much to my dismay, realized that my pool liner did not hold up to the horrible winter conditions we experienced this past winter. After the "iceburg" that was larger than the one that sank the titanic melted, lol...I quickly realized that my pool wasn't holding water. The liner was showing it's years so we decided it was time to install a new liner. My experience with Lenni and Jodi was amazing from the word go....Lenni put my mind to rest and told me not to worry about anything....they would make it right....and guess what? That's exactly what they did. They were awesome!! They are definitely my "go to" Pool Company from here on end! Thank you so much Lenni and Jodi!

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Private User
Private User
Private User reviews Mississauga, ON
3/10

Left Us High and Dry

We Had Lenni for our Weekly service... near the end of summer when I switched to Bi Weekly. We never saw them again... I called left messages and nothing. I was planing on using them to close the pool too but I had to find another company....

1 of 2 people found this review helpful.
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pool owner in Mississauga
pool owner in Mississauga
1 review Mississauga, ON
10/10

Pool leak repair

We were having a pool water loss issue. We called Premier pool on a Saturday and the next day - Sunday - Lenni and Jodi visited and isolated the leak location very quickly. The culprit was determined to be a broken elbow at the pool return line pool entrance and would require removal of stone and concrete decking. A very fair price was quoted for the work. While we were away on vacation the following week Lenni and his crew completed the repair. When we returned everything was repaired and the work was professional to the point where there is no evidence the concrete and stone decking was disturbed. I did have some difficulty connecting with Lenni to ensure everything was in place for the work to be done while we were away; but as it turns out there was no need for this concern. Thank you Lenni and Jodi.

Don and Darlene - Oakville

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Company Response

Hello Don & Darlene

Thank you very much for the review, we appreciate it very much. I'm glad to hear it looks like we were never there or disturbed the walkway around the pool area where the repairs took place. It was a pleasure working with you and your son was very helpful with cold waters onsite as it was a extremely hot day during the repair, and your dog kept up our spirits as he wagged his tail and have every stuffed toy he owns at the door waiting to be played with.

We hope you enjoyed your vacation and I'm sorry I wasn't able to answer my phone always, short staff this season and I seem to be elbow deep in water when it rings from time to time. Please feel free to contact us anytime for your pool services including closing, openings, liners etc etc

Thank you once again

Lenni & Jodie

Private User
Private User
Private User reviews Mississauga, ON
0/10

Leak Test

Terrible experience!! Lenni sent his wife to do a leak test in my pool in 2016 and it seems that she does not have enough experience as she spotted a leak in a wrong spot. I called him and let him know that I couldn't find any leaks where they had said. He was rude and told me that if he went back to my house, he would charge me again. It ended up that when he went, the leak was not in the place his wife had said :( Such a waste of money and time. Then he said that after I fixed the leak, he would come back to retest it but he never did or responded any of my messages. Stay away from this company!!!

1 of 2 people found this review helpful.
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Company Response

LOL - Competition Review

I'm going to call 110% BS on this review and I'll gladly point out the obvious as whom ever wrote this is simply trying to tarnish our name. Here's a few points proving otherwise.

1. This review is from undisclosed user

2. We haven't had ANY leak disputes in 10+ years

3. Our Anderson Leak Detection Equipment is literally fail proof as it sends electeicticty through the pool and pin points exactly where the electricity is escaping, which is the leak. Look up our page Premier Pool Group on facebook to see a video of how it works... it's similar to sonar technology it doesn't lie.

4. The leak track tools cost over $3500.00. I can't count how many backyards we've walked into and Jodie has found the hole before I even have the leak track set up lol, her name of eagle eye is accurate.

5. This leak you claim is from 2016 detection yet a review is only written in 2018 and under a hidden name?

6. We dont recommend clients doing any repairs and most clients that we deal with dont have the knowledge or tools to do so. However, If and when a client want to do their own repair we do not offer any free secondary visits to the property.

7. Plumbing Leak Detection is done with Air and Water underground under 15 PSI pressure. Similar equipment is used to hear the bubbles leaking. Locating leaking plumbing underground that is not exposed visually is within a few inches of the loudest sounds underground.

If this review is a honest one, which I highly doubt, no client has ever called me back to reschedule a leak detection that I can personally recollect or have any emails / text messages that we've repaired.

8. All leak detection has a 30 Day warranty

9. All labour on repairs is lifetime warranty

10. If you've read this far, we hope you have a good day

Sincerely

Lenni Walton
Premier Pool Group

Julie in Toronto
Julie in Toronto
1 review Toronto, ON
10/10

New Vinyl Liner and Plumbing Repairs

Premier Pool Group came highly recommended be their reviews on Homestars. They answered or emails quickly and answered all our questions and even informed of of some of the things we didn't think to ask.

We had them fix a leak in our pool after they found it with their leak detection service and also replace our liner as it was almost 20 years old.

From start to finish of the project it was only a week. The others that we contacted before finding Premier all said 3 to 4 weeks. These guys are fast, clean, and professional.

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Company Response

Thank you Julie & Mark, it was great working on your property and making the new modern updated changes, we look forward to many years of service ahead

Greg in Toronto
Greg in Toronto
1 review Toronto, ON
10/10

Premier Pool Group

We have used Premier Pool Group for a number of years and were very happy. They are conveniently located close to my home so we stop in on the weekend and they test our water for free to make sure it's clean. They have a full stock of items and chemicals for pool.

We've dealt with other in the past and were happy but Premier Pool Group goes a step further. We wish them many years of success.

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Company Response

Thanks Greg and again thank you for helping with the annual BBQ also

Pat in Saint Thomas
Pat in Saint Thomas
1 review Toronto, ON
10/10

Pool Services

Lenni & Jodie have been servicing our pool for over 10 years. We use them to open & close the pool along with weekly maintenance. Their staff is also very welcoming, always arrive with smiles and in a uniform.

Their expert knowledge and fair prices are what sets them apart from others. We have no problem recommending them to friends, family and neighbors.

We will be continuing their services for many years to come

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Company Response

Thank you for the kind words, always a pleasure

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Premier Pool Group

Premier Pool Group provides full swimming pool, spa and fountain service and repair to help keep your residential or commercial system running smoothly. We recommend meeting you on-site for a no-charge, no-obligation analysis of your swimming pool equipment. We dispatch one of our full-time, year-round employees to complete the service. ...
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