Move out clean from slow or dishonest cleaning company
I had private cleaner weekly, and keep VERY clean house!! After move out, I took photos BEFORE Golden Maids arrived as my flight left soon after to the West coast. When I received a bill for 4 hours, I nearly fell over and emailed the company thinking there was some mistake. They emailed there would be 1 cleaner however, a male and female arrived so figuring its another error. I emailed photos I have attached showing how clean it was prior to them arriving to question how it could possibly take 4 hours ( I also wiped drawers, cabinets, and cleaned oven ( microwave was never used in the year the unit was leased).
They emailed this reply to my pre- clean photos.
"Our girl cleaned inside of the oven, fridge and microwave as you initially asked. She did all baseboards, floors (vacuumed and mopped), cleaned all cabinets inside and out and did deep cleaning of the bathroom.
Looking through the pictures attached, I see that she did a good job. It took her 4 hours."
Again... these photos were taken BEFORE... NOT after as her reply suggested.
For my comment- I will let you, the reader decide if it would take most anyone 4 hours to clean less than 1000 sq feet in a new building with 1 renter that was rarely home, had weekly cleaning, and OCD for order and cleanliness. I do not like taken advantage of so this is certainly not about the money - in fact, they charge very little for a company.
I will not recommend nor ever use again in the future but try to get the word out.. if it sounds too good to be true ( about price)..... we know how it ends.
- Approximate cost of services:
- $158.20
- Company Response
Dear Stephanie,
We are really sorry you are not happy with the cleaning service provided. Upon booking we have informed you that the cleaning will take in-between 3 to 4 hours total. This is an average time for your size apartment. Specifically on this case you asked us to clean inside of the appliances which normally takes extra time. All these information you have received by email along with Cleaning Confirmation and Terms Agreement. You agreed with total hours and price and proceeded with the booking.So, to specify what exactly was done: we cleaned inside of the oven, fridge and microwave. We washed all baseboards and surfaces, vacuumed and mopped all floors, cleaned all cabinets inside and out and did deep cleaning of the bathroom with its tub, mirror and cabinets. All these took our team 4 hours total, 2 hours each. Therefore, the Invoice with total hours and balance owing has been provided to you after the cleaning. Exactly these hours were stipulated by contract at the very beginning.
And I would like to mention that, initially, we have scheduled the appointment on July 29th that was one month ahead. You revised the details and asked us on Thursday, June 25th to reschedule the cleaning and move it to Monday, June 29th, that was 2 business days prior the cleaning day and was considering short notice to find a spot available. We tried to do the best from our side to arrange the cleaning on June 29th. Yes, there were last minute changes from our side due to last minute notice and we sent you a team of 2 people. But they did 4 hours total, 2 hours. Exactly these hours were stipulated by contract at the very beginning. And exactly this amount we charged you at the end.