I have changed my review for ostaco windows and doors ...the new sales rep showed up herself with a glass for my entrance door and apologized for the mix up between them and h.hardeware ! She was no time swapping it out for a clear glass until they get my privacey glass fixed AND took the time to have a look at my single hung window and repaird it from 8yrs ago when the salesman just left me the pane to replace it myself !! THANK YOU Christine for takeing the time to get this resolved !!
- Company Response
Hello Scott, like any business, our objective is to provide quality product and great service to our customers. We also realize that sometimes mistakes are made. We apologize that it took a Homestars review to get the situation corrected -- it should not be the case -- but we are glad that we were able to right the wrong. Thank you for your feedback, and I hope we have regained your confidence in Ostaco.