Grand Alarms

We have alarm system installed by grand alarm at our home.Recently we changed our telephone line to VOIP.The services provided by Grand alarm were excellent. The response from their customer service rep. Sherisse Prescott was exemplary.

We received the most pleasurable experience with Angela Gontier. Out of all appointments we've had with the purchase of our new home this was the most relaxing with all their knowledge. We left with more than we expected to have accomplished, with also getting our alarm system, at a great cost too. Thanks for everything Angela and Grand Alarms!!!

We have been with DELUXE ALARMS since August 2008. Recently we had problem with a battery. Once we contacted Service Department they sent Grand Alarm technician next day and the battery was inspected and replaced at no extra charge.
I have contacted Ms. Silvana Russo from Customer Loyalty Department regarding my contract renewal in June 2011. She was professional and friendly explaining all options and details about the renewal.
I would highly recommend your company to our relatives and friends.
Thank you for great service Silvana.

I have had the pleasure of being with Grand Alarms for one year and I look forward to many years of great service. The installers and technicians were extremely knowledgeable, clean and very professional. The office administrators are a delight as well. I had the most courteous and helpful telephone call the other day with Amanda. Which these days is very rare. Keep up the great work!

I have been with Grand alarms for 5yrs and received great service especially when I talked to Silvana Russo she was very knowledgeable and courteous and patient and very easy to get along in explaining the services in full.

Amanda has helped me out greatly with everything. She is very helpful, and I am glad to have services from Amanda, whatever she offered me. This service seems very realiable and trustworthy. I am really like the 3 months free offer which I really appreaciated.

Our experience with Grand Alarm was very pleasant. Our inital meeting was a bit overwhelming but the staff ws very calming and reassured everything would work out. Today our alarm was installed, the technician was very polite, efficient and tidy. He went through our system quite thoughouly.

I have to admit when I was first contacted by Built In Technology I was a little skeptical thinking ok now what other extras will we be pressured into buying. I booked an appointment and convinced my husband to come with me. So we both arrived for our appointment and met with Jacqueline Lublin. As soon as Jacky started to speak we coud see that she really knew her stuff and bottom line we were impressed with her knowledge and ability to explain everything. She even drew pictures to demonstrate. Jacky was able to help us see forward into the future and the direction technology is moving and what are the basics and some of the must haves for for the way we live and for the future. Jacky provided us with enough information about the history of the company so that we felt confident about our purchases. Her insights on why to add additional services allowed us to make informed decisions and because of reasonable pricing we were able to select a few additional items/services that we would have ended up doing later on. It was a very pleasant experience and Jacky was very personable and knowledgeable. I would recommend Grand Alarms/ Built In Technology to anyone purchasing a new home.

We had our alarm system for about a month now, and so far nothing major to complain about.
During the first week after installation, we had a false alarm go off in the middle of the night, which turned out to be my fault (long story!). But Amanda, the lady I've been in contact with, explained the problem.
We've dealt with Amanda throughout this process. She helped in scheduling the appointment, and patiently answered all my questions before and after installation.

The installation of the system was very quick, and the technician was very professional. Afterwards, he clearly explained how to arm and disarm the system, and explained how to read the keypad.

I'm giving them 9 out of 10 because of the false alarm. I know it was my fault, but looking back I wish they would've caught the warning signal and notified us before the alarm went off. Last week we were getting our phone line repaired, and that set off the yellow warning light. A Grand Alarms rep contacted us shortly after that to notify us of the warning light.

Overall, great service!

I am with Grand Alarms since 2008 and I am very happy with the service that has been provided since. Before renewal, I talked with Fara Fathy to get some information and she went out of her way to help me and get answers. It felt that she truly cared. I have renewed my contract and will highly recommend to anybody who is looking to get the alarm system installed. Very competetive, excellent customer service and very professional. Thanks Fara and keep up the good work. You are a valuable asset to your company.