At times, the walks were not done well, but this was usually in the context of a huge storm. If we called, the trucks would usually come back and finish the job.
Overall, the owner of this company is very professional and concerned with doing the job well, and will make a point of personally coming and doing the work, if his trucks cannot come soon.
This is our 2nd year with this company, and we will be signing on for this coming year again.
- Approximate cost of services:
- $1,500.00
- Company Response
Hi Susanna - thank you so much for the compliment. I am always personally committed to the quality of Monster Plow's service, and am always working to make improvements. We are expanding for next Winter, so at any time there will be more available trucks on the road for faster service. Also, we are implementing a new quality control system, which will ensure that properties never have any of their service elements accidentally overlooked. Office response capabilities and overall quality of customer service are also being revamped for this season. We truly appreciate your continued commitment to Monster Plow's snow removal service, and we are working to make next Winter's service even better!