I am writing to express my great satisfaction with the performance of your employee, Ms. Elizabeth Aversa.
Much too often, customers are quick to complain, but not praise, when someone goes above and beyond their call of duty. Ms. Aversa's actions are worthy of praise.
For the past 2 years, I have had the pleasure of dealing with Ms. Aversa for multiple issues regarding my Deluxe Alarms contracts. When my vacuum was no longer operational, she came to my aid promptly and efficiently, solving the problem. When my insurance company required proof of an alarm certificate, she was there once again to issue me a copy. Recently, I had an issue with a wall vac outlet which was out of commission, hindering me from cleaning half of my downstairs floors, and Ms. Aversa worked with me to ensure repairs would be performed, minimizing any inconvenience. Sure enough, your technician Conrad arrived on time this morning and resolved the issue.
Ms. Aversa represents your company with great competence, reliability, and efficiency. I sincerely hope she will be recognized for a job well done.