After Fisher & Paykel recommended four companies that are authorized to carry out repairs under warranty, I looked into each of them on Google and found Elite to have the most and most positive reviews. I called and got an agent right away. I told her about how the three hour window needs to be early in the day-she told me to reply to the text the next day to confirm that the time worked for us-it did-the repair person came at the beginning of that window, he quickly completed the repair, gave advice on how to avoid future issues with the fridge door, was polite, professional-everything you'd want in a repair. I'd definitely call Elite again if I had to do a repair! Work order number 441557.
- Company Response
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