Beach Tile - No Longer in Business

Bathroom Renovation
998 Kingston Road Toronto ON M4E 1T2
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68%

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Reviews by rating (past 12 months)

Reviews for Beach Tile - No Longer in Business

Average customer rating:
8.1 10 (13 reviews)

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Karen from Scarborough
Karen from Scarborough
1 review Scarborough, ON
10/10

Bathroom reno

Peter and Laura at Beach Tile were excellent. Our bathroom reno was not a huge job, however, we had a limited budget and short time frame in which to complete it. From start to finish the materials and labour were provided on time and on budget. Peter is a low-key guy who works hard to get the job done without any complaints. Laura is always just a phone call or email away when ordering or requiring information from the store. HIghly recommended and will use again in future.

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EMacKinnon from CONESTOGO
EMacKinnon from CONESTOGO
1 review Toronto, ON
10/10

Kitchen and Bathroom Tiles

Laura and her staff were amazing to work with as we planned our new bathroom and kitchen. Their recommendations, patience and professionalism were greatly appreciated and the results were beyond our expectations!

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Eugene from Scarborough
Eugene from Scarborough
1 review Scarborough, ON
1/10

Bathroom/kitchen reno

Everything went well at first. The reno was looking beautiful. The kitchen floor and counter top are beautiful and were completed in a timely manner. Then, Peter was short a tile to finish the bathroom contrast. He promised to return with the tile to finish the job. He did not return. After months of full voice mails, leaving messages without callbacks, Peter arrived and installed the one tile. I did not see his work until after its completion. The new tile is obviously not a match for the rest. The stones are a different size and colour from the others. I am upset that he tried to pass off one that was totally different and never mentioned a word. After dozens of more attempts to reach Laura, I have had no response. I am stuck with an unfinished bathroom with an ungrouted tile and because the tile is so obviously different, it stands out and ruins the look of my new bathroom. Lesson learned here is do not pay the full bill until the job is complete. Certainly not satisfaction here! Customer service is totally lacking. Do not be fooled by the reviews which state everything went smoothly. If they make a mistake, they do not stand by it. A contract means nothing to them. Neither does customer service.

1 of 2 people found this review helpful.
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Tom from Toronto
Tom from Toronto
1 review Toronto, ON
10/10

Floor tile and backsplash

Laura was great. She came in and did measurements for us on a rush basis. The tiles were much better priced than the so called "tile sale' stores and the quality was excellent. Laura arranged for an on time delivery and attended herself to help bring in the materials. Overall this is an excellent store. Dont be put off by comments about the message system being full...its only a sign that a lot of people have discovered a real gem in the Beach. Shopping local is not only the right thing to do, but it really pays dividends,

1 of 1 people found this review helpful.
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Brian Campbell in East York
Brian Campbell in East York
1 review East York, ON
1/10

Bathroom Reno

I DON"T recommend. Orders were overdue &wrong. Phone calls ignored. Despite agreement Tiles delivery left outside my house Message of complaint never answered. Total indifference after sale was made. Shop elsewhere.

0 of 1 people found this review helpful.
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Company Response

I am very sorry to hear that you are so disappointed Brian. I am a little surprised as I had spoken to Victoria on the phone and once in person AFTER the sale and I was under the impression that all was ok. As a matter of fact, she was in the store on the Monday following your Saturday order and your 12x24 tiles were sitting at the door and I pointed out that those were for her. I told her that the mosaics would take a little longer. Can you tell me which tiles were wrong? No one made me aware that any of the tiles were incorrect. I say this because I spoke to Victoria once installation had begun regarding a suggestion for the trim and she did not once mention that anything was wrong. As for delivery of tiles at your door, our driver confirmed that he handed tiles directly to your contractor. I know this for certain because when you were looking for your grout, I asked the driver if he delivered it. He said yes, that it was the first item he removed from his vehicle and that it was handed directly to your installer. So I am a bit befuddled by your dismay. Nonetheless, I am very sorry that you feel that way and would very much like to address your message of complaint that according to your comment above, has not been addressed to date.

10/10

Bathroom Renovation

From start to finish Beach Tile staff were outstanding. They kept to our timeline, budget and needs checking in on the project at various stages and accommodated our needs when surprises with our old home came up. We would highly recommend Beach Tile, Peter & Laura (and staff) and thank them for their excellent and professional service; their care and a beautiful bathroom!

1 of 1 people found this review helpful.
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Company Response

Ken and Jan,

Thank you for the glowing review. As you know, you were both a delight to work for and we are very grateful to have met you both. I hope that you continue to enjoy your beautiful bathroom for years to come!

Neelam from Toronto
Neelam from Toronto
1 review Toronto, ON
10/10

Steam Shower

We wanted our existing shower turned into a steam shower to help us get through the colds and respiratory issues of winter time. Laura worked hard to research solutions that would work for us. The work was done by Peter and people that he contracted. All were very thorough, professional and solution oriented. We are delighted with the job that Beach Tile did in our home, and we highly recommend the use of their services.

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Ian Kutner from Toronto
Ian Kutner from Toronto
1 review Toronto, ON
10/10

kitchen reno

I have used Beach Tile for various renos in my older home (built in 1928). The most recent was a complete kitchen reno. The staff at Beach Tile has always been extremely helpful and accommodating. They have always gone above and beyond to see that each job has been done to perfection. They continually kept me up to-date on each stage of the process. The final results make my home look like a model home out of a magazine. I will continue to have Beach Tile do any other renos in the future and I would highly recommend their professional service.

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More about Beach Tile - No Longer in Business

Welcome to Beach Tile Visit us at our new showroom located at 998 Kingston Road! Beach Tile is pleased to bring you the finest quality flooring products and installations. We offer you a full range of the most current styles as well as the traditional variety at highly competitive prices. ...
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