Mr Appliance charges a fee of approx $100 to come out and give you a quote on a repair. If you go ahead with the repair, the $100 goes towards the cost. I had just moved into a house and on day 2, the dishwasher broke. The repair person quoted me $350 to repair it, with no guarantee it would work. I decided not to go ahead with the repair (a new dishwasher was a safer option). In the future, I will likely do a bit more research as to what's wrong with the machine before gambling on the $100 service call, as I was definitely not prepared for such a high quote. But I definitely did appreciate the repair person's honesty that there was no guarantee the dishwasher would work after the repair.