Convertible Heating And Air Conditioning

The A/C was blowing no cold air. I called and talked to the owner of the Company on May 27th. He said that they are behind a couple weeks due to the Covid-19 Virus that has limited the amount of vehicles in use. He asked what the issue was and I explained that there was no cold air coming out of the ducts. He instructed me to go to the A/C and check the piping to see if there was frost on the pipes. I said no and he instructed me to hold the pipe that blows Freon into the house and if its cold. I said that it wasn't cold. He said that there was probably no Freon in the piping and will send a person to check for Freon leak and add Freon. I stated that the unit was not even 4 years old and purchased through his Company. I waited for a repairman and by June 15th with the temperature at 86 degrees inside the house I called again. I talked to a lady this time and I told her as per what is typed above. She explained that the owner wasn't a technician and they would have to send a technician and would cost $99.00. The Technician arrived and tested for a leak and told me I needed a new A-Coil located inside the home. Then billed me $225.00 and said that he doesn't repair A/C only tests them. I called Convertible Heating and within 2 days the technicians arrived and replaced the A-Coil. I asked is it a manufacturers defect or poor installation as it was located in the furnace unit. I didn't install it so I can't give you an answer. The bill didn't say if the A-Coil which was under warrantee was included with the removal and replace indoor coil. This bill was $452.00 for just over 2 hours work. I thought the total price was high since in late July 2016 the A/C cost just over $2,100.00. I think I was over charged in that the owner knew the problem and the Technician wasn't needed. Anyway the house needed A/C and we dealt with the original Company that installed the A/C. I decided that if I contacted Convertible Air the price would have been the same. I looked on Homestars and one of their reviews for a technician visit was $125.00. I still have given Convertible Air a 10 as the job was completed and we had A/C. The bill should have had the date on it if another issue happens.