We have American Standard AC installed by this company on July 1st 2017. They said that this is the best model on the market and of course the most expensive one. And we are experiencing constant problems with AC. Today we left home for the whole day. The AC was setup to 21 and when we came home it was 25.5. Plus there is a lot of ice inside AC (which is not normal) and the noise from AC is far above normal. Customer service is really bad. The only option is to left the VM. And we still have over 25 at home though the AC is setup to 21. So I left the VM, sent complaint through the contact form. My wife took day off for Monday. We'll see whether the technician will come and fix it or not. Later on I'll share this information too. Up to now the service is really, really bad.
- Approximate cost of services:
- $3,500.00
- Company Response
Alexander, I am very disappointed that you didn't even give us five minutes to deal with your problem before going to homestars. Who does that?
you wrote this complaint after calling our office and leaving a voice mail Sunday. I know that because you also did a Google review late Sunday night -which our dispatcher responded to right away-because we were open at that time and you made that complaint without even knowing what the real issue was.
We returned your call within moments on Sunday and sent out a technician the very next day.
Since then we have been in constant contact with you and after diagnosing the issue we see that the problem does not have anything to do with the American standard air conditioner OR our workmanship! - it's your high velocity system (which is your furnace) that has an airflow issue.
Yesterday our technician tested the pressure on the American standard air conditioner and on the high velocity coil and the pressures were perfect!!!!
That means our equipment is working perfectly.
The only other thing that can cause a coil to ice up is lack of air flow. We just reviewed the notes from your files installation last year, we see that our installer Roop advised you that YOUR high velocity furnace was having issues with airflow THEN, we told you this during the installation and Roop recommended that you replace your furnace.
Roop said that you acknowledged his recommendation and agreed that you would look into it. He warned you that lack of air flow from the furnace blower will cause an air conditioner to freeze up and now you start experiencing this issue and instead of calling us to discuss it you go and bash us online without any evidence, that is bad science and mean.
So now in 2018 without even giving us five minutes to let you know what the real issue is you have already made 2 public complaints to make us look bad and it isn't even our issue.
That's really unfortunate Alexander.
Marnie Amodeo