Thank you for taking good care of my parents!
My parents needed a new furnace and air conditioner. Because English is not their first language, I wanted to ensure they were getting quality products backed with great service. Marnie met with my parents and took the time to explain their services as well as how rebates can work once everything was completed. I communicated with Marnie several times (over the phone and thru emails). She was very professional, knowledgable, and clear....but most importantly, I felt she genuinely cared about making sure my parents were going to be ok with the entire installation as well as backing up the units that they installed. My parents were very happy with the entire process. The crew that came to do the installation worked extremely hard and were very diligent. My parents told me everything works great. Thank you Marnie for taking good care of my parents! I will definitely go back to Convertible once it's time for our furnace and A/C to be replaced as well.
- Approximate cost of services:
- $5,500.00
- Company Response
Martin, reading this makes me very happy and I am very grateful to you in doing this review.
From the moment we chatted by phone I could tell that your parents were being taken advantage of with false information, incorrect sizing of equipment and over pricing.
I promised you that I would do the right thing for your parents and that is exactly what we did, and I am very happy that you recognize this and are happy as well.
You are always in good hands at Convertible no matter what the situation is we will never take advantage of anybody.
Thank you thank you thank you from everyone here at Convertible including Kemar and Eric your install team
Marnie Amodeo GM