In 2008 we called Midway to have our roof replaced. At that time they were recommended by neighbors. Everything seemed to be going well. The roof was installed in the fall of 2008 and they seemed to do a good job. The roof looked good, was completed quickly and the cleanup was perfect. The new roof installations workmanship was guaranteed for 10 years as well.
The following summer is when things started going downhill. Shingles started falling off the roof. We called Midway and the owner said not to worry he would have one of his crew come out and make sure they were put back up. We were happy that he was doing this. The owner said if we have any more problems with shingles coming down just to call and somebody would be over within a few days to repair them.
The falling shingles became a regular problem, every couple weeks it seems at least a half dozen shingles would come off the roof, we would call and they would come put them back up. After about 4-5 years of this we told Midway that maybe we should just get a new roof since this is an ongoing problem. He said don't worry about getting a new roof yet he would just keep sending somebody back to put the shingles back up.
That only lasted another couple months after that conversation. We tried calling and leaving messages and would not get any calls returned and nobody showed up to fix the fallen shingles.
This fall we decided that we had enough of the shingles falling and wanted to get the whole roof redone. We decided to go with Midway again, even though they never followed up on their 10 warranty, because we found out that the shingles that were used had a defect with the adhesive from the manufacturer and that is what was causing the shingles to fall, not the workmanship.
I called Midway at the beginning of July to see if they could come out and give a quote. I left a message and within a couple hours received a call back from a young lady saying that they have the house on file and that somebody would be over within a couple days to provide a quote. Nobody showed up. I called back again multiple times and left multiple messages and have not received one call back.