I purchased a shower door set last spring, 14 months ago. I went to the shop to review the hardware, and was told a price, which I accepted. I think it was around 1400. I even got the prelim price on paper at that time. I returned the next couple of days to pay and was told they made a mistake with the cost of the hardware, oil rubbed bronze is apparently more expensive, and I should pay another 3 or 4 hundred dollars. It was sort of accepted that I would pay the extra. Far as I was concerned it was a classic bait and switch, but I was in need of a door and there weren't many providers/installers around.
I had remodeled the bathroom myself, and was really paranoid of leaks. I had asked them originally about the method of attachment, and was told all glue. When the installers came to measure, they told me that the method was standard drill. A bit disappointed, but I told them to use shorter screws in the wall as a copper vent pipe was directly behind the shower glass attachment point. No problem, they measured and came back in several days and installed it. Unfortunately.......one of the bottom fixed points is screwed through the shower curb. A shower curb which was originally watertight. After several months, the grout where the vertical tiles on the shower side of the curb meet the top tiles started to show evidence of mold. I siliconed everything, but when water gets in, it just keeps on getting in. Today, I finally took off the removable door, fixed and stabilized the stationary glass to the front and back walls, and took off the curb top tiles. Wet, moldy, and the whole curb needs to be redone. The good thing about tiling is that extra tiles can hide much, but this is costing me about 4 extra days, and a patch job, because of one screw hole.
Take away from all this? If you hire these guys, make sure the price is the price. More importantly, make sure your pan/curb waterproof liner is below the depth of their screws. A better scenario is to demand no screws in the curb and request something like construction glue. Construction glue would hold adequately, based on what I have seen here.
Takeaway 2? I recently remodeled another shower upstairs, same mortar bed etc, but opted for a rod hung curtain this time. My experiment with fixed screw mounted shower doors is over.
- Approximate cost of services:
- $1,700.00
- Company Response
Hello Bill , this is Frank , I am the owner at Doors and More , I wanted to reach out to you and say that I am very sorry for the troubles that you have had with my company ,, as you can see we have a good reputation on HomeStars with only a couple of customers that were dissatisfied like you . I would like to somehow make this up to you by offering my help with some of the costs that you incurred or offering whatever I can to make you happy ,.. we looked at our files and I am sorry but I could not find your order and that is most likely because I don't have your last name -- PLEASE take a minute and call me Bill at 416-820-0210 ,.. sincerely yours Frank Gartner -- I want to make this right for you :)