We live in south Mississauga and had three estimates done before allowing Basements.ca to renovate our basement. We found Basements.ca through word of mouth from another customer who highly recommended this company. We viewed their basement first, to see the quality of work we might expect. After gutting our basement, it was clear that the original builders had cut corners and compromised safety with respect to the steel support beams. It clearly should not have passed inspection. Basements.ca brought this to our attention addressed the issue in a most professional manner. They brought in a structural engineer to assess and resolve the situation, to ensure that there would be no safety issues. The decision making followed a logical process, and suggestions were made that we wouldn't have even thought of. Reinforcing a beam to allow the removal of an intrusive support post, bathroom and gas fireplace location, lighting suggestions...they had lots of great ideas. Vitaliy and his crew were very accessible and responded to all our concerns quickly. They were good to their word in completing this project on time and on budget. Even a year and a half later they came back to help us with a minor plumbing issue in our bathroom... same day service at no charge. You don't see follow-up customer support like this very often.
We certainly have no reservations about recommending basements.ca. Thanks Vitaliy.
- Approximate cost of services:
- $40,000.00
- Company Response
Its great to hear that you found us through your friends! The Finished Basement Crew prides themselves in consistency! We couldn't be happier that you gave us the opportunity to create your dream basement space! We hope you enjoy it for years to come.