Best Heating

Heating & Air Conditioning
204-7426 Hedley Ave Burnaby BC V5E 2P9
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Cheryl Bradley in New westminster
Cheryl Bradley in New westminster
28 reviews New Westminster, BC

First Review

0/10

Furnace Check Up

When we bought our house the first winter we decided we should have the furnace cleaned for the season. There was a coupon in the local paper which we called and claimed. The guy showed up with what I can only say "an attitude". He went down and took all of 5 min. with his CO meter. Told us the furnace was not cleanable, had to be replaced, leaking CO etc. We tried to show him our inspection from when we bought the house but he refused to look at it. My husband pointed out that he seemed to be pushing a button to get a reading rather than letting the machine check the CO output. We argued with him for several minutes. He seemed to want to push us into buying a new furnace with an estimate somewhere in the 7,000 range. Finally after about 30 minutes of this harassment I gave him the coupon which was to give us a cleaning and checkup for $99 and we said well you didn't clean anything - so could we get just the estimate charge. He said no, it wasn't his fault that he couldn't clean the furnace. We ended up paying 112.00 for essentially no work. Next day I called the company and complained and basically was told that the technician was correct and we should really get this furnace they were selling. I hung up and called BC Gas who do checks our furnaces. They came, no leaks and did a quick clean, for free. They did say that the furnace should eventually be replaced but was not necessary yet. I would never deal with Best Heating again.

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Company Response

Hi Cheryl,

My name is Sue, I am the Manager at Best Heating Inc. I was very concerned to see your complaint about our company. I know it has been quite a while but I would greatly appreciate it if you could provide some further information and allow me to try and make things right. We are a reputable company and take all complaints very seriously. I am so sorry that I had not seen this complaint before in order to deal with it in a timely fashion. Please call me on 604-568-9044.

Kind Regards,
Sue Ozun
Manager
Best Heating Inc
604-568-9044