This company was not willing to move my piano upstairs after I paid for his service moving it from another location. I decided later that I wanted to move it upstairs and they said they could not do it because it was too big. I measured it and sent pictures. He still said he could not do it. I called another company and they said they could. My guess is he didn't want to drive the distance just to move the piano just upstairs - not enough money in it for him. Like a cab who won't drive a customer short distances - same deal. I would have paid for his time. Annoying.
- Approximate cost of services:
- $200.00
- Company Response
You hired us on 2014 nov 27 th to move your piano from Toronto to Thornhill
At then you asked me to move it upstairs over the e mail so I asked information,you gave me the measurement,after checking it was too narrow for us so i said no.
You agreed and hired me to move it just from house to house.
No more than 5 steps.
You paid $220 for the moving from main floor to main floor.
You asked us again to move it upstairs once we arrived to the destination.
We checked the space with our eyes, and it was not possible. So we said no, again.
More than 1 year passed,2016 jan, you sent me an e mail and asked to move it to upstairs.
I asked pictures, you sent me 8 pictures
And my answer was still NO because nothing has changed.
You said you measured it, we just need a strap to do the job.
In my eyes we need space for the people also if you lift up the piano on the landing, the other top side of the piano will hit the wall and damage it.
Your question was 2 d , and our answer was 3d.
Next day morning you putted this review on homestars.
Based on your "Assumption" not the fact.
The fact is we have a guideline about the safety.
Your staircase is too narrow to make 180 degree turn for us.
We need more room to stand on both side of piano to lift and turn.
There may be a company who has stronger person i know that, but we are not.
So we said NO for the safety not the money.
Would you mention the name of the company who said they can do it to you please?
I already asked it over the e mail to you and you are not answering for 3 days.
So i have a doubt about actually some other compan showed up in that evening and said yes.
Also you didn't mention that they actually did the job.
Just letting you know that We are freemen not slaves.
We have a right to say no when its's needed to avoid damage,injury,accident.
Its always better than say Yes and regret later.