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HomeStars  >  Alarm Systems in Vaughn  >  Skywire Security and Surveillance - No Longer in Business  >  Home Alarm System Replacement and Monitoring
Goran-Unionville
Goran-Unionville
14 reviews Toronto, ON
10/10

Home Alarm System Replacement and Monitoring

Let me start saying, too bad I can't give this company rating higher than 10 out of 10, because they were that good. Our 24 yrs old alarm system basically died recently and needed repair or replacement and also adding some extra coverage (we wanted to secure additional 4 windows and add 2 motion sensors, extra wireless keyfobs, have ability to control the system from internet browser and handheld devices etc.). On top of that, we were already considering adding monitoring and wanted to choose the reputable company we could rely on with this task. I don't write lots of reviews and I rarely end up having my expectations exceeded, but I love to write one when someone does exceed them and Paul and Chris did just that: - from the very begining with the rough estimate over the phone, - visit to firm it up, - providing the formal quote, - revising it per my additional requests when comparing it with other companies' quotes I got in the process and once we knew better what we wanted, - handling though questions from me to narrow down professional installers from the ones who are more after just getting the money from you, - the actual installation scheduling and execution, - quality of work done and finally doing extra things to make sure their customer was completely satisfied. All these steps went smooth and in a very professional manner and Paul and his company left strong impression to us that we were dealing with the company who cares about their reputation as a trustworthy and reliable and their customers being comfortable with them. I never felt pressured into the deal, or that additional requests I had, were used to bump up the cost of the installation with Paul, but he was always available when I needed input from him and once it became clear to me that they were clear leading choice, he and his company moved swiftly, found the spot to fit our installation in and did it quickly and as planned. When the work started, we discovered additional items that weren't originally planned and quoted, or included in the free oper part of the quote, but with an old system, were needed (when my old hardwood floor was removed some time ago, the contractors pulled the wire and disconnected one of the patio door contacts, so new setup was needed) - Chris came up with couple of options, but wasn't happy until he found the way to put in the new contacts reusing the old wiring, so we don't need to spend extra for wireless contacts and in the way they would still be esthetically nice. On top of that, some of this additional work they ended up not charging me for and even found the way to save us even more money by not having to use some of the originally quoted components, once they realized on site that was possible!
When they finished the work, I ended up paying less than originally planned (and less than what I was quoted elsewhere), but getting better system than I originally was thinking of going with and all the work was done with great care and quality, whith the whole process ending up being done lightning fast. And not to miss to mention that their monthly monitoring cost is less than most of other companies using the same monitoring company. I just don't have enough words to adequarly praise Skywire, Paul and Chris for the fantastic job done and would give the highest recommendation to anyone for Skywire Security.

Approximate cost of services:
$450.00
Any advice to offer fellow homeowners facing a similar project?
Beware that all alarm companies offer 'free' alarm system replacement (or takeover) with 3 years monitoring deal - while this is true for all of them, read the small print, because it applies to basic system with limited number of doors and windows to be covered (typically 4 doors and 4 windows) and often for unfinished basement only. If you already have finished basement and larger house with more windows to cover, no one will give you new alarm system for free and someone will have upfront installation cost, while someone else will have higher monthly monitoring fees - all that is fine, but then do your homework and compare the quotes apples-to-apples so you get real idea of the cost.
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