Down to Earth Tile in Langley did a really bad install of back splash tile in my kitchen. The owner was very difficult to deal with. Search for their name under videos and you will see the job they did in my kitchen. The installer didn't follow the pattern of the mesh backed sections of tile and just stuck tile sections in any place that they would fit. I had to remove the tile they installed and had to spend additional money to make my kitchen wall surface usable again. Down to Earth Tile would only refund a portion of my money.
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