- Approximate cost of services:
- $11,500.00
- Company Response
Hi David,
Thank you for taking the time to share your experience with us. We are very sorry to hear that the installation process was a stressful one for you. We do try and follow through with every single job past the point of completion to ensure that we’ve achieved complete satisfaction with our customer. In this particular case, there were some issues that arose with the first installation crew. When we received word of this we assigned a new crew to the job. They started as soon as they were available and demonstrated the kind of installation you can expect from Hy-Grade. Unfortunately, there were a few challenges faced throughout this process, and you did not receive the flawless experience we had hoped to provide.
As with most businesses, issues do rarely arise with employees and those representing Hy-Grade. We can assure you that your concerns were taken seriously and dealt with accordingly. We do sincerely apologize for the stress of the installation process. It is our intention that every customer has a flawless experience with us from beginning to well after the project is complete. Despite your experience with installation we are glad to hear you’re happy with the finished product. We thank you for your feedback, it is greatly valued. Should you have any further concerns that you feel need to be addressed, please don’t hesitate to contact us.
-The Hy-Grade Team