Jon was courteous and efficient during the quote process. We proceeded with getting our house painted with them. Unfortunately, this is where it went downhill. We encountered one issue after another. Poor job overall. Sloppy line cutting, missed walls and no sanding was done on some of the walls. Paint cans left on furniture. Some furniture not covered. Coffee table left with paint marks and scratches. After one mistake after another (and I mean many, many mistakes), they brought in a more experienced painter and rectified most of the mistakes that were made. Very stressful time.
- Approximate cost of services:
- $4,000.00
- Company Response
Dear Sandra,
Thank you for taking the time to share this important feedback with us. We are also extremely disappointed with the outcome of your project and we apologize for the significant inconvenience this has caused for you and your family.
The painter who was assigned to your home has been professional over the many years but unfortunately we’ve failed to ensure that the consistent quality service that we expect and strive for, is being maintained and delivered by all representatives of Encore Painting. With that said, this painter is no longer with our company and we are currently putting measures in place to prevent future situations like this.
We would like to offer any maintenance or touch up services to help improve your home.
Please do not hesitate to reach out to me at any time.
Sincerely,
Jon Sarafinchin
Owner