London Eco Roof Manufacturing

Have a serious issue of trust with this company. They have installed metal roof on my house in Georgetown, ON. When negotiating the deal my sales guy (Hakim) he advised me company has referral program, where if I refer new customer to them and they end up selling him new roof, I will receive $250 referral check.

So, I provided glowing reviews to my neighbor down the street. We had several discussions with him got him up to see my roof up close and personal, answered all his questions, quality and price concerns. In essence In essence I did 75% of the sales job. At the end of our last meeting I provided him with Hakim's contact info. Based on my strong recommendation my neighbor decided to go with London Eco-Roof vs. couple other companies he was seriously considering.

I contacted Hakim and he assured me he'll be processing the paperwork and I will receive my referral check within 2 weeks. This was almost 2 months ago. No check has arrived as of today. I called their office directly to follow up and was told Hakim has just left the company and no one seemed to know where my referral check is. Ended up talking with Dona and she assured me she'll take care of it and I'll be getting the check shortly. That was more than 2 weeks ago. As I said no check arrived. Tried calling Dona and left her numerous messages. She never returned them. Got a sense the receptionist answering the phone is hiding her. As soon as I give my name immediately Dona appears to "not be available".

My original good opinion about this company has changed on 180 degrees. I cannot stand people bailing on original commitment. As far as I am concerned if it was not me London Eco-Roof would have never sold metal roof to my neighbor. As a result of the sale company made over $20,000 from my neighbor plus the money they made on my roof.

And now they are doing everything they can to avoid fulfilling their own commitment by trying to avoid sending the $250 referral check?!?.

Waoooo.....this is what I call cheap! And totally failing customer's trust.

I will not longer recommend this company. I will tell all my friends and neighbors asking for referral (I get people walking or driving by my house asking me almost weekly ) about my bad experience with London Eco- roof.
Have a feeling as a result this company will lose much more than the $250 they decided not to send me.

Update: Nov. 17, 2016

Surprisingly (and likely as a result of this post, - thank you Home Stars) Dona from London Eco Roof called me couple days ago. She apologized and promised to send me the referral check they promised so long ago. Check arrived by courier last night. I do believe, I should not had to go through all this trouble for months. Just to get the company honor their own word. With this, I consider this issue now closed.