London Eco Roof Manufacturing

We had decided to go with a metal roof for the same reason others have done. We no longer wanted to feel we were throwing money away by replacing with shingles over and over again as they do not seem to hold up to lasting as long as they are supposed to. We started looking around at different metal roofing companies and got different quotes and saw the product they offered. We were most impressed by London Eco-Roof Manufacturing regarding their roofing product, what they offered for installation, and their price quote. We then signed our contract on Sept. 15, 2015 with the understanding installation would be in 8-10 weeks, which would bring us to mid or end of November 2015. We were also told by the roofing consultant we dealt with to call him as we got closer to the time of installation and he should be able to give us more info on exact date for installation. As the time got closer we did this but didn't get more exact details. We were left waiting and then having to continue to make the phone calls to find out more on installation date. It was also getting on into December at this point and still no set date to get our roof installed. Finally, on December 12, 2015 after calling London Eco-Roof Manufacturing office and speaking to Derek we were given a possible installation date of December 16, 2015. He did call us back and was able to confirm that in fact the installation date would be on December 15, 2015. The roofing crew were there on the on schedule and were awesome!!!!!!!!!!! We were extremely impressed with the work the crew did. The crew were great to deal with. It took the crew 2 days to complete the job. They cleaned up each night before they left the job site. Again, the men we had working on installing our roof were fantastic!!!!!!!!! We would highly recommend them for installing a roof.
Our roofing consultant, Mike, then was out about 3 days later to check the job site with us and collect the remaining balance we owed of payment of the roof. We asked about the warranty package and were told we would receive it in the mail. We finally received our warranty package in April 2016 and this was after we again had to call the London Eco-Roof Manufacturing office to inquire as to why we had not received our warranty yet.
Overall, we are pleased at this point with the installation crew and what we have seen of the product so far on our roof. However, we are not all that pleased with customer service provided by the actual company, London Eco-Roof Manufacturing Inc. It should not have taken the amount of leg work that we, as the customer, had to do to get the things done to get this roof on our home and receive the warranty package. Through the process we felt that we got forgotten about once our payments were made on scheduled times we were to make them. Very poor break down in communication within this company!!!!!!!!!!!!!!!
Anyone that has commented on our roof ( and we have had a number of positive comments) we have been very up front with what has been our experience with London Eco-Roof Manufacturing
Inc. Hopefully, the company will work on the breakdown in communication and overall lack of follow up that happen within their business. We also hope that we continue to be pleased with their product many years from now as they claimed it should last us.