Our 20+ year old Maytag dryer started making loud banging sounds when we turned it on. Fearing we would need a new dryer we decided to see if repair was possible. We chose Cascade because of their positive reviews on HomeStars. An appointment was made at OUR convenience with a specific time not a 4 or 6 hour window...which wins Cascade bonus points right from the start. They asked for make and model number on the phone and asked for a description of the problem...likely to try to have appropriate parts with them. Steve showed up within 5 minute of the appointed time and had diagnosed the problem replaced the part and given us advice to make the dryer run more effectively all within half an hour. We are very impressed and will gladly call them again if need be and refer them to friends who need great service. Thank you!
- Approximate cost of services:
- $175.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
It is always a pleasure to help nice people. I know I ask lots of odd questions. But it helps so that Steve only needs to make one visit to your house and you are inconvenienced to be home twice. We will gladly come back and help you in the future
Linda