Terrible experience. Three movers showed up in the morning (including the owner of the company) according to prior arrangements made with them. After inspecting our stuff that very morning, they claimed that they would not be able to move it since it is "too much stuff" - the house in question being a 3 bedroom bungalow - how much stuff could we had?
All three came in wholly unprepared for the job. We had requested two trucks and they came with only one and that too one only fit for a studio apartment (what were they thinking of when we told them we live in a suburb). Since we had made arrangements to give the possession of the house to the new owners by noon, we had to literally beg the three to help move our stuff.
This then resulted in an even worse attitude where they pretty much acted like they were doing us a favor by moving our stuff (we paid them $1500 for this "favor"). All in all it was a complete nightmare - they had no idea how to move actually and pretty much the entire thing was in shambles. The ordeal costed us $1500 and 6 hours.
Absolutely terrible service. Not only were they incredibly unprofessional and rude, they also weren't exactly appropriate (one of them actually kept asking us the value of just about every item we have - I'm sorry, but why do you care?). I'm appalled that they are still in business. I have even gone to the extent of complaining to the better business bureau because of how terrible our experience was with these guys. I'd give them a negative rating if I could. Complete waste of $1500. Would rather flush it down the toilet than do business with these guys.
Update: No, actually we made it very clear that we had a three bedroom house that needed to be moved. Which 3 bedroom house do you think only has 3 mattresses and a couch? In fact, we had even asked you to have a look at our stuff beforehand and then make the necessary arrangements. You guys refused saying "you have a handle on things". I wouldn't have thought twice before paying you $20 to drive down here instead of getting this sticker shock and abrasive attitude at the end.
Additionally, no one claimed it was a small job. It is a house in a suburb that needs to be moved - that pretty much says what it is and like I said, you were invited to clearly see the job at hand but you refused. We tried our best to communicate this all to you but you showed up expecting three mattresses and one couch so sorry to disappoint you. And yes, that move took 8.5 hours. Tells you how much of an ordeal it really was.