Absolutely afraid to admit their fault!
READ CAREFULLY BEFORE YOU CHOOSE THEM!!! Although it is lengthy but will worth your time and money!
When they came to check my furnace, they identified 4 problems: Fire sensor, igniter, blowing motor, and motherboard. It was, based on my other furnace consultants after this incident, hard to believe that four components broke down over ONE night. At least the blowing motor and igniter were working properly the night before. But I had no other choice but to believe them cuz I need it to be fix under -25C. I could smell gas in the house. They quoted more than $2k to fix but recommended to replace with a new one cuz they thought it's going to cost me more if I keep repairing in the future. My furnace is 20 yrs old. So I chose to have a new one but they could not install it in another 3 days. The new one is $4.2k.
I asked the tech how should I protect my house under -25C in the next three days without heat, very specifically and many times, but he still forgot to tell me: flush the toilet and disconnect the washing machine water intake. His ignorance resulted in: a broken water valve on the washing machine, broken toilet bowl, and soaking wet ceiling due to the broken toilet and water valve above the ceiling. The damage costs more than $6k to fix.
I talked to the owner of the company many times. Both of the tech and the owner defended that it was not their fault. Here are the reasons:
1.They are a furnace company, they can install the furnace right.
2.I did not engage Advanpro Furnace or other companies to protect the house.
It's ok you want to sell me a new furnace. I can accept that their tech make a mistake cuz everyone makes mistake, but I can never accept the attitude of the OWNER towards their mistake. What they are saying is that 1, as long as they install the furnace right, good luck with your house, and 2, even if you consulted us, you have to pay another bill to another company to verify their recommendations.
Totally irresponsible business culture, should not even in this business. Unless this company is your last straw, otherwise choose other companies. But feel free to choose them if you are cleaning your air duct, they may good at it based on other reviews.
- Approximate cost of services:
- $4,500.00