I had my house vents cleaned yesterday and I was not impressed. Towards the end of the job I found one fresh air vent they missed upstairs so they just blew it out to the main floor that they already cleaned. I pointed out the dirt and a piece of drywall in the main floor vent they missed sucking up. What they could see and reach was collected by hand instead of sucking it out properly. They stressed that they had another job to go to so I guess my time was up. It bothered me that the dirt was still there so I made the mistake of using my vacuum cleaner after they left and cut up my arm trying to get the dirt they left in the vent. They did not offer to clean my dryer vent on the main floor either even though I found out later it should have been included. A couple of screw heads were stripped by the bad screwdriver bits they were using on the vents they removed so I will be shopping for new screws this afternoon. Oh and I had to call and see where they were because they were late. If I did not call they never would have shown up because he said I was not on his schedule sheet for the day. The girl I called had no problem finding my appointment.
The guys were courteous.and cleaned up without leaving a mess which was nice. Too bad they were in such a hurry to get to the next job as the work they did was not very good.
I will not be recommending Advanpro to anyone I know.
- Approximate cost of services:
- $300.00
- Company Response
Hi Darren,
We are very disappointed in this review and that we were turned down on our offer to send a technician back to your property to take a look and rectify any issues. As per your conversation with us, our technicians have told us that the furnace filter was changed and that the dryer vent was cleaned. Customer satisfaction is our top priority and if you change your mind and would like us to send someone back, please let us know.Thank you!