Appointment was for 1:30 PM, phoned and advised me that it would be 11:00 AM on the day of the appointment. Rescheduled my day, they showed up at 12:30 PM. They never covered the vents when they started cleaning, had to ask them.
When they finished they sanitized my cold air returns, paid the bill and they left. Within 20 minutes my 85 year old mother and myself had burning lungs and coughing. We left the house and went over to our neighbors who had there house done on the same day. They informed us that we could not be in the house for two hours after sanitizing. Nobody from the company told us that. Next morning I hop in the shower and I have no hot water, they cleaned out the chimney and had turned the hot water tank off. Would not recommend them at all to anybody!!
- Approximate cost of services:
- $640.00
- Company Response
Hello Alfred,
We were very disappointed to see this review and if this was your experience we apologize for any inconvenience. We do our very best to keep to schedule but unfortunately sometimes things happen that force us to adjust our day. The head technician who performed your cleaning has over twelve years’ experience and has been with our company for approximately four years. We have never had a complaint like this before about his jobs and most people have been very happy with his work and even request him by name when booking their next appointment. After seeing your review we have discussed the matter with the tech and his helpers to ensure that all of our future customers are left feeling secure in the knowledge that they have had the best cleaning possible. It is very important to us that our customers are left satisfied with the service provided. We thank you for your feedback, but do wish you had contacted us so that we could have done something to rectify the situation. Best Regards, Advanpro management