The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB
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The Gentlemen Pros Plumbing, Heating & Electrical
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Reviews for The Gentlemen Pros Plumbing, Heating & Electrical

Average customer rating:
9.4 10 (1173 reviews)

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Barb from Edmonton
Barb from Edmonton
2 reviews Edmonton, AB
10/10

Furnace repair

My furnace stopped working in very cold weather. I called the Gentlemen Plumbers and thankfully a technician, Nick, arrived within hours. He explained that he would inspect the furnace and let me know what needed to be repaired and what the cost would be. He was very professional and made sure I understood the repairs. I would definitely use the company again.

Approximate cost of services:
$442.00
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Company Response

That's great to hear, Barb! Nick is one of our best, although, having said that, you can't go wrong with any of our technicians. ;) Thank you very much for your great review, and we are happy to hear that you're furnace is up and running again!

bradvanderputten
bradvanderputten
1 review Edmonton, AB
8/10

Tap replacement/Shower head replacement

They provide good quality work, but I had an issue with the service call. The manager contacted me when he found out and made sure everything was resolved. They honor their satisfaction guarantee!

Approximate cost of services:
$1,500.00
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Company Response

Hi Brad, thank you for writing to us with your concerns. We are currently looking into your experience to see what went wrong and to see if we can improve our relationship.

Crystal in Edmonton
Crystal in Edmonton
1 review Edmonton, AB
10/10

Frozen pipes in mobile home

My senior citizen father and I had an emergency issue with frozen pipes in our mobile home last weekend, something which many companies won’t even consider dealing with. Seeing as we’re in the middle of a horrible deep freeze, everyone we called was fully booked, but thankfully our first choice, The Gentleman Plumbers were able to get to us even more quickly than they thought they would. Kyle and Mike were the two gentlemen who came to our rescue and from the moment they arrived at our home, were nothing but polite, respectful and professional. At no time did they try to sell us any services that we didn’t need, and after a quick look under our home explained the situation under there and presented us with our three options to fix our issues. After we chose the one we wanted to go with, they set to work thawing our pipes and replacing the heat trace and insulation. Once they were finished with all of that, they performed a complimentary home inspection of our furnace and the rest of our indoor plumbing, pointing out areas that could be a concern, and what was in good working order.

In all, we were both very impressed with Kyle and Mike and would not only 100% recommend them to anyone, but will never call anyone else but Action Auger/The Gentleman Plumbers for any of our future plumbing and heating needs. Thank you Kyle and Mike for making what was a stressful situation for us, much less so!

Approximate cost of services:
$1,900.00
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Company Response

Hi Crystal, thanks for the very detailed review! When that cold snap whipped through Alberta, we received lots of calls about frozen pipes in mobile homes so we know exactly what you guys were going through. Nothing makes us feel better than making our customers safe and warm during the winter so we are always on call. One of the many things that put us above our competition is the sheer number of trucks we have on the road. That way you can always count on us to be there when you need us. We're happy to hear that you and your father are cozy and warm now that february is nearing a close. Hopefully we'll have some warmer weather arriving soon. C'MON EARLY SPRING!

ranussharma
ranussharma
1 review Calgary, AB
9/10

Frozen pipes

They took a very difficult situation and made it as easy as possible for us. They did a great job but was pricy. The work was done the way they said everything was discussed with us. The only thing is they forgot to tell us they unplugged the freezer and then didn’t plug it in. So it went 24 hours unplugged.

Approximate cost of services:
$4,000.00
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Company Response

Hi ranussharma, we're very sorry about the Freezer (we hope you didn't have any spoilage)! We always do our best to leave the work area better than how we found it. Please accept our apologies. Thank you very much for your review!

kilbourn
kilbourn
1 review Calgary, AB
10/10

Kitchen sink backup

Shaun was prompt and very personable. He looked at my situation and quoted me a price which was reasonable for the work expected. There were no unforeseen issues and he completed his work quickly. I would definitely recommend him and your company to anyone. Thankyou

Approximate cost of services:
$431.00
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Company Response

You are very welcome, kilbourn! We'll be sure to share your kind compliments with Sean (it'll make his day, for sure!). We were happy to help. If your kitchen sink gives you any more trouble, give us a call. =)

leahdm
leahdm
1 review Calgary, AB
10/10

Bathroom repair

Super friendly, answered all my questions, went above and beyond to make sure I understood my options. Will be asking for him again if we need future work.

Approximate cost of services:
$180.00
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Company Response

Sean is fantastic! Thank you very much for your great review, leaddm. You can always count on us for our professionalism and courtesy. =)

Dan f.
Dan f.
1 review Leduc, AB
10/10

Mobile home frozen pipes

Old heat tape and insulation failed. Dave and Tom did a great job replacing everything and getting me back to flowing water. 5 hours of work in -20. Thanks so much.

Approximate cost of services:
$3,000.00
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Company Response

We're Alberta-tough and take anything the weather has to throw at us! Thanks for the great review, Dan F.. You can always count on us. =)

michellekoch
michellekoch
1 review Edmonton, AB
10/10

Hot water tank removal and replacement

When our 15 year old hot water tank split and leaked all over our basement, The Gentlemen Plumbers came to the rescue. They arrived quickly, clearly explained how they could help, and then took care of everything. We are so grateful for their service!

Approximate cost of services:
$2,000.00
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Company Response

15 years is a pretty good lifespan for a Hot Water Tank but, as is all things in life, things must come to an end. We're very sorry to hear about the leak! Thank you very much for inviting us over to get you all sorted for the Winter. It looks like you'll be worry-free moving forward. If you have any trouble, give us a call. =)

Rival R.
Rival R.
1 review Beaumont, AB
2/10

Bathroom leaks - tub and sink

Plumber Associate that did the job was thorough, polite and clean. He did an excellent repair job and thorough home assessment.

What we were not happy with was the pricing...we chose to get a second opinion for the recommended work for the bathtub leak by GP. After receiving the second opinion, GP was way more expensive, time consuming and extensive than what was completed by the other plumber. Same diagnosis but second plumber had the repair completed in less than 1 hour (instead of an extensive bathtub removal process over several days and multiple visits as suggested by GP) and the cost was $400 less than GP quoted. Unfortunately because of this experience we feel we were extensively overcharged for the bathroom sink repair work (and extra charges) that was completed by GP during their visit (leaking bathroom sink) and will not be using again or recommending.

Approximate cost of services:
$695.00
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Company Response

Hi Rival R., thank you for reaching out to us. There appears to be more to this than meets the eye so we've shared your concerns with the owner, the technician's supervisor and our Care Manager (John) for further investigation. We'll be reaching out to you shortly. =)

Private User
Private User
Private User reviews Red Deer, AB
10/10

Provided new toilet-installed, repaired valve

Danny was great. Did an awesome job on the toilet install and valve replacement. He also did my home inspection and noted some items that may need to be looked at in the future. He was polite and courteous and did a great job. Super satisfied!

Approximate cost of services:
$740.00
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Company Response

Satisfaction is our #1 goal! Thanks for the great review. =)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pros Plumbing, Heating & Electrical

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
Diamond Club, Platinum Club
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
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