Ryan came out and charged me an $80 service call fee to give me a quote for a plumbing reno. I was told I would receive the quote within 5 days, but ended up waiting weeks. I called and called and kept being put off. I ended up calling another company who gave me a free quote. They didn't charge a service call fee, and came in lower than Ryan for the same quality parts (furnace, water tanks, etc.). I would not recommend Gentleman plumbers as they were unprofessional, and didn't deliver any where near the time frame they promised.