The Gentlemen Pro's

Formerly The Gentlemen Plumbers
Plumbing
Calgary AB
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The Gentlemen Pro's
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92%

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Reviews by rating (past 12 months)
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Best of 2021 winner 5 timesBest of 2021winner 5 times

Reviews for The Gentlemen Pro's

Average customer rating:
9.4 10 (1128 reviews)

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Chloe
Chloe
4 reviews Edmonton, AB
10/10

Old toilet removal, new one installed

Randy was punctual, professional, he did the job quickly and neatly, I was very happy with the work he did. He made some recommendations that I will consider for future.

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Company Response

Chloe, We wanted to say thanks so much for the awesome review. We appreciate you taking time to leave us feedback and let us know how we are doing. Well when you're ready for those recommendations please give us a call.

Susan in Calgary
Susan in Calgary
4 reviews Calgary, AB
10/10

Sewer Inspection Service

Contracted for a sewer camera inspection before going ahead with the basement bathroom rebuild. Peter and Montie arrived on time and ready to go. They didn't mind my hovering and asking lots of questions, and went above and beyond for the next steps after inspection.
Very knowledgeable and helpful, they also did a visual inspection on all powerplant equipment and electrical.
I am a customer for life and would recommend The Gentlemen Plumbers to anyone seeking someone experienced, honest and responsive.
Thanks again for the great experience; which you don't get to say often when speaking about sewers! :)

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Company Response

Susan in Calgary,
That's such a wonderful review! We are so glad Peter and Montie gave you such exceptional customer service, we are all about that here at The Gentlemen Pros. The more questions you have it's such a great learning opportunity. Our technicians like helping people understand not only what they are doing, but great tips on maintaining the home.

Heather H.
Heather H.
0 reviews Red Deer, AB
10/10

Repair and Replace

We were very happy with the service we received, from both the phone calls and the work by the plumber. He was professional, tidy, efficient and friendly. We appreciated the plumbing home inspection and the explainations. The service was completed prior to the scheduled day appointment.

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Company Response

Heather, Thanks very much for the awesome review. We are so glad we provided 10/10 customer service. Being a customer of ours we feel you to be truly valued. Don't hesitate to give us a call the next time you have any plumbing issues, we will gladly come out and help you out.

NikG in Edmonton
NikG in Edmonton
6 reviews Edmonton, AB
10/10

A low pressure review

I have a loyalty subscription with The Gentleman Pros since my old house has a lot of issue and sometimes I need a pro fast. One of the benefits of the subscription is a yearly plumbing inspection so I can find out what's breaking before it breaks. Walter and Chris stopped by this year and were very friendly and professional. Due to my own anxieties, I expected to be getting a new hot water tank, but the showed me that mine is still working fine and I could save my money for another year. I was about to get a new toilet for my basement, however as the toilet is installed weirdly (on a platform with the wall recessed) they recommended that i source my own weirdly shaped toilet and they would install it later, so I wouldn't have to pay their markup in addition to installation costs. I did let them convince me into getting the Bio-Smart drain cleaner.

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Company Response

NiKG, Thank you very much for the great review. We are there to assist you and will always offer options and let you choose which option works best, our customers are very important to us so we value you very much. You certainly had a couple of great techs Walter and Chris, you were sure in good hands with those two. Glad you have everything back in operational mode and are happy with everything. When you are ready give us a call we will be sure to help you out.

Private User
Private User
0 reviews Calgary, AB
10/10

Great service and excellent communication!

We had a leaking pipe emergency. From dispatch to the service received we are very pleased and could not be happier.

Dispatch advised they could not send anyone until the next day. Thankfully they were able to arrange service the day we called.

Any mess or debris was cleaned up (they have their own vacuums). Required work, as it transpired was discussed and explained prior to the work being done.

Thank you!

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Company Response

Private User, thanks so much for the review you have left for us. It's nice to know your visit was a 10/10 as it should be. You truly can count on us the next time you run into any plumbing issues.

Private User
Private User
Private User reviews Airdrie, AB
10/10

AC install

The Gentleman Pro’s were spectacular. Especially Kale who does plumbing, heating, AC, and Mark does Electrical. What a great team. Thanks for making my home cool so I can sleep comfortably.

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Company Response

We want to say a big thank you for leaving such a great review for both Kale and Marc. Kale is so amazing when it comes to our plumbing side, and Marc on our Electrical side. We sure do need A/C with the beautiful weather we have been having. So glad your ready for the heat wave we will be getting next week.

Walter Towbin in Calgary
Walter Towbin in Calgary
3 reviews Calgary, AB
10/10

Water Pipe Leak

Very good, professional service from Gentleman Plumber. Trevor was very knowledgeable and helpful and made all required repairs very quickly. In addition, Trevor conducted a house inspection, coming up with several suggestions.

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Company Response

Walter Towbin, thank you for leaving such a great response. We are so glad Trevor was able to give some recommendations during the home inspection. It's certainly a great time to be able to detect if there are any underlying issues for them to be able to address. When you have any further work required please do not hesitate to give us a call.

VMB
VMB
3 reviews Strathmore, AB
10/10

Annual Home Plumbing Inspection

Jeff provided a thorough, comprehensive plumbing inspection (free for members of The Diamond Club) which included, but was not limited to the kitchen, laundry, two bathrooms, furnace, and water heater. He reviewed the operation and testing of both smoke and CO detectors and secured the fixtures that regulate the filling/emptying of the basins. Jeff was very courteous, helpful , and informative during the inspection, advising us how to flush out the water heater, and regulate the thermostat for the a/c, and presenting, but not pushing products and services available at Gentleman Plumbers. We were very grateful to have Jeff do our inspection; he is a knowledgeable, competent professional who helps give the Gentleman Plumbers such a good name.

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Company Response

VMB, Thank you for the feedback we surely do appreciate it. Having a qualified plumber in the home makes the situation alot easier. Just by having them go through everything with you step by step. We surely are glad to have Jeff as part of our team.

Erika in Toronto
Erika in Toronto
0 reviews Edmonton, AB
0/10

Taken advantage of or lack of expertise??

Had a technician come out to inspect some unusual furnace behaviour and flashing codes. An hour later he told me that the board was shot and multiple other very expensive parts were also not working. He mentioned that the furnace was bypassing safety features and suggested keeping it turned off. At the time of the inspection I was home alone with my 4 month old and doing the best I could to understand the problem and possible solutions. The next thing I knew he was suggesting I buy an all together new furnace (the one I currently have is 12 years old). I was quite shocked at the diagnosis and a little scared for the safety of my family. The technician mentioned he could get someone out to discuss our options further, which I later found out was a furnace sales person. My husband and I were not quite ready to dish out $6500 on the spot so we told them we would take the night to think about our options. We decided to get a second opinion on the diagnoses the next day. To make a long story a little shorter, there was a visibly broken piece on the outside of the furnace that this technician pointed out right away (within 2 min of looking at the furnace). He fixed it within an hour and the furnace was good as new. There were no board issues, no expensive parts to purchase, and certainly no mention of a new furnace being needed. Needless to say, I feel a combination of being taken advantage of as well as a lack of due diligence and expertise on the gentlemen's plumbers part. If you hire the gentlemen plumbers, I would be ready to dish out some more $$ for a second opinion on whatever diagnosis they give you.

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Company Response

Erika, Thank you for taking the time to share your feedback, I would certainly like to speak with you and go over the entire visit with you over the phone. I look forward to speaking to you and finding a solution for you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pro's

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
Diamond Club, Platinum Club
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
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