I contacted Comfortable Home Systems (CHS) as the heat exchanger was leaking in my 5-year old York high-efficiency furnace, which had a 10-year parts and labour warranty. Manny came to inspect the furnace and informed me that the heat exchanger had to be replaced. He spent quite some time carefully examining the furnace, reviewed the problems I had over the years (such as various parts being replaced and modifications to the exhaust vent) and checked the carbon monoxide levels in my house. He did not charge a fee for this visit.
Within an hour of leaving my home, Manny called to say that he had contacted York and told them of the problems I had been having with the furnace. York were willing to replace the heat exchanger at no cost to me and also offered a replacement furnace at a reduced price. Given the problems I had in the past, I chose to have the furnace replaced.
On the day arranged for installation, Manny and Ed arrived on time and proceeded to install the furnace. They also moved the humidifier to a better location on the return air vent and installed a larger filter rack with a pleated Honeywell filter. I am very pleased with the work they carried out and their installation looks much better than that done previously. Also, whenever I have contacted CHS with further questions, Sandy has been very helpful in providing answers and promptly returning my calls.
I would strongly recommend CHS and I plan to use them for my future HVAC needs.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?