New Home - Absolutely Disappointing
In a nutshell, the overall experience of purchasing our new home from Countrywide Homes has been extremely frustrating and disappointing. From the initial quality, workmanship and misinformation, I would not recommend them to any friends/family.
I have escalated to several managers from different functions in attempt to resolve an ongoing issue, but to no avail. There seems to be a lack of urgency or accountability from the employees of this company; the only exception being the customer service department, who have tried helping with scheduling appointments and relaying information. This is the only reason they are even getting a rating of 2 (instead of 0).
I have even written to the Vice President to escalate and express some of my issues and this is was the only time certain items were taken seriously. Unfortunately this was temporary and I am back at square one with my frustrations and outstanding issues.
I am a very patient and reasonable person and Countrywide truly does not want to take ownership in a lot of issues and inconveinences they have caused me. With a company phrase of "We Build Trust", I find this to be quite humourous. Also, judging by the other majority of the reviews I've seen on this website, I know my issues are not an isolated incident.
NOT recommended. Don't not waste your time/resources with this company. Truly disappointing overall.
- Approximate cost of services:
- $400,000.00