Maxxmar

Shutters & Blinds
240 Bartor Rd Toronto ON M9M 2W6
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33%

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Reviews for Maxxmar

Average customer rating:
3.3 10 (9 reviews)

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Monisha in Mississauga
Monisha in Mississauga
0 reviews Mississauga, ON
0/10

Shade motor died 2 months ago still not fixed

Initially I was extremely thrilled with the motorized shade. Looks amazing and super convenient as it was on a timer to go up and down during the day to block sun from my dining room table. However, after a year the motor just stopped. We contacted them and they informed me we needed a motor and it was covered on warranty. I was thrilled to here this however it has been months and numerous calls with lots of excuses! No new motor. Shade just stuck all summer! The only upside is I was saving to do these shades in my master bedrooms and kids bedrooms and now that I see the customer service and lack of diligence on their end I’m not going forward with the purchase. I would have been so upset if the blinds in my bedroom broke and were unable to close for two months!!

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Company Response

Hello Monisha, Thank you for posting your feedback and we’re sorry to hear that your experience did not meet your expectation. We would like the opportunity to investigate your feedback further. Our company 's products are sold through a national network of dealers who also provide aftersale service as needed. Since you noted that the issue with your shades has not been addressed, please contact us at info@maxxmar.com with information on where you purchased your shades and your contact information so we can identify the original order and arrange for getting your shades fixed.

Private User
Private User
Private User reviews Edmonton, AB
0/10

Don't waste your money

I'm one short step away from contacting a lawyer to file a suit for damages. I ordered wifi motorized dual shades in July 2018 and they have numerous defects. The retailer told me the fabric and motors both had full lifetime warranties which convinced me to buy this brand instead of another better known name. When I started having trouble with them I discovered the fabric only has a 5 year warranty. The black out shades had pin holes in them that they wanted to repair with white out. The motors were defective and replace with motors that didn't have the same function as the ones I paid for. One of the rollers bent. New blinds were ordered and they were half an inch narrower on each side than the originals. I took many days of work to be home for the install and attempted repairs, I spent countless hours documenting the defects. I could go on forever with more details but here's the long and short of it. Don't waste your money like I did.

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Ric in North York
Ric in North York
1 review Toronto, ON
10/10

Blind Reconfiguration

Based on more negative than positive comments and reviews I have seen, I was compelled to post my experience. We purchased a home that had Maxxmar blinds installed on the front windows each being 5 feet long. The previous owner had made a mistake and one of the blinds had the chain pull going down the middle of the window instead having left hand and right hand pulls. I contacted Maxxmar and was transferred to customer service and explained that I simply needed the parts to convert the 1 blind to a left hand pull. They requested a 6 digit code that should have been on the blind as a reference# but was not there. Ultimately they suggested I go to a local Dealer or to a big box store. There was no local Dealer in my area and got nowhere with the big box store. Since I live in the GTA I decided to take the blind directly to Maxxmar and see if they could help out. I arrived at reception explained the issue and was asked to wait a moment. The Receptionist returned and directed me to Diane who took a look at the blind and advised that in order to switch the pull from the right to left side, I would need to purchase a new cassette and clutch pull ($45.00) and they would change it over for me, and it would be ready in 30 min. When the conversion was complete the blind was wrapped and included a new set of brackets and hardware, which she was not sure I would need but included them. I have been in Sales all my life and know the value of customer service, and Diane went beyond anything I have experienced in years!! I took the blind to our cottage home and was lucky to have the new hardware, as the old ones were not compatible to the new cassette, installed them and the blind looks great and functions as it should. I would suggest to anyone who is researching blinds to avoid the Big Box stores and their low prices, and go to a Recommended Dealer, who will be there to back up the product if and when necessary. I need 4 more blinds in our cottage and will be going to the recommended Dealer in Sarnia to get my new Maxxmar Blinds.
Thanks again Diane.
Ric

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Laurie in Calgary
Laurie in Calgary
1 review Calgary, AB
0/10

Poor quality, Poor service

We purchased 2 Roman shades from Maxxmar through our Direct Buy membership. They didn't close properly, we had to pull the blind down the last 12 inches manually, so we contacted them and they wanted to repair them. When they came back not only did they still not close properly, but now they closed crooked. We contacted them again and the rep came to our house and said yes they are crooked and don't close. They sent repacement blinds, which don't close properly again. Sigh.....We requested our money back so we can buy other blinds that actually close. They came back to us and said that they will repair them. Serioisly not impressed.

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Duke in North York
Duke in North York
1 review Toronto, ON
1/10

Product falls apart...no customer service

We bought the Maxxmar Dual Shades through Home Depot on the advice of one of their resellers.
The shades looked great and were exactly what we were looking for. However within a few months the edges of the shades began to fray and parts came away from the solid bottom edge. One of the things we were concerned about when buying these was that they may start fraying, but we were told that this would not happen.
When we contacted Home Depot they contacted Maxxmar about repairing the shades and were told that the warranty doesn't cover the fabric. Like really? The shades are 95% fabric, and this is a manufacturing issue, not wear and tear.
Now we are in our 2nd month of phone calls and fighting to get this fixed. Maxxmar refuses to talk to us, saying they don't deal with the consumer directly. Absolutely the worst customer service I have ever encountered.
During this process we were told to take the shades down and mail them in for repair, then the next day told nope don't bother we won't repair them. This happened twice.
Don't be fooled when they say they are "Custom Made" shades. They literally cut longer shades to fit your window. Custom Cut is a better description.
We paid $1600 for these crap shades. I regret purchasing from Maxxmar and when we do the rest of the windows in the house we will definitely be purchasing Hunter Douglas, a company that stands behind their product and values their customers.
#dontbuymaxxmar

3 of 3 people found this review helpful.
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SallyGreco in Toronto
SallyGreco in Toronto
1 review Toronto, ON
10/10

Home blinds

I am more than happy to have Maxxmar blinds in my home! My experience working with Home Depot was very pleasant and they helped me choose the perfect blinds for each room. The timely delivery was appreciated and the final look is exactly what I hoped for (amazing quality!).

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Vaughan, ON
4/10

Maxmar Blinds

Beware DO NOT ORDER FROM MAXMAR!
Very disappointed with the installation of my roller blinds total nightmare! Installer installed but missing valances, cordstrings, blinds not even. Ordered blackout and still light bleeding through.
Pls do not order from HomeDepot! Trying now to have some resoulution hoping to get a refund for about 6 window.s..still fighting !

1 of 2 people found this review helpful.
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Glenn Queens Quay
Glenn Queens Quay
4 reviews Toronto, ON

First Review

4/10

Window Shutters in a bedroom and living room

I had shutters installed in my bedroom, and living room, via the Home Depot and Maxxmar Window Fashions. They were not installed properly in the bedroom, crooked, do not close properly, and floor board not finished properly. Maxxmar acknowledged the mistake and promised they would correct it. I have been delayed with them for over a year. They always have an excuse, "missed your call" "waiting for the installers to give us a date" "playing telephone tag" "cell phone did not work" "will get back to you by Friday" "will get back to you by Friday" "will get back to you by Friday" and the latest "will get back to you by the end of the week" I have emails to proof it and have threatened legal action, and yet they still haven't come to simply repair the mistakes. The actual product was good but installing and follow up--appalling!!

3 of 3 people found this review helpful.
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More about Maxxmar

Canadian manufacturer of complete range of Shutters, Shades and Blinds. We also offer a wide range of exclusive child safe and motorization options for our products. Our products are available only through a national network of authorized dealers.
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