We purchased 2 Roman shades from Maxxmar through our Direct Buy membership. They didn't close properly, we had to pull the blind down the last 12 inches manually, so we contacted them and they wanted to repair them. When they came back not only did they still not close properly, but now they closed crooked. We contacted them again and the rep came to our house and said yes they are crooked and don't close. They sent repacement blinds, which don't close properly again. Sigh.....We requested our money back so we can buy other blinds that actually close. They came back to us and said that they will repair them. Serioisly not impressed.