I was unaware the bathroom vanities were ordered from China. The expected delivery date was 3 months from the time of my order which was ok based on the timeline of our order. Our ordered products did not arrive until 4.5 months after the order date which was beyond our deadline. At that time we learned that two of the items we ordered were discontinued. It would have been helpful to know something is discontinued when you order it and not when you expect to have it delivered. In addition, the plumbing pieces on the vanities are very poor quality. You could bend the pipes with your own hands. We had various issues with the plumbing pieces and had to incur additional costs to ensure no future problems would occur. When I contacted the owner, he did not care and said he doesn't make much money on the vanities so it was up to us to fix the problems. Although you may save a bit of money on the vanities, it is not worth the waiting of the product to be shipped from overseas only to have problems with it upon installation. There are plenty of Canadian made affordable options. I would not recommend this company, as they simply do not care to provide good customer service to ensure their clients return again or recommend to others.
- Approximate cost of services:
- $5,000.00
- Company Response
I am deeply sorry this customer has not had a positive experience with Muti. We pride ourselves in delivering value and customer service. Our vanities are assemble in China, however the hardware used is made in Austria. The hardware brand we use is BLUM, which is recognized as the best in the world. The delay was unfortunate and unusual in this case. 90 percent of our vanities are available within one week of ordering. This particular model was oversold and additional delays were incurred due to striking port authorities in Vancouver. With respect to discontinued models there must have been a misunderstanding because if an items is discontinued we would not have accepted the order. As well we never ask for any deposit or payment from the customer until the product is ready for delivery. With respect to the plumbing issue we have sold 1000"s of vanities over the years and we have never had any complaints from experienced plumbers'. All specs are on our website and we recommend all customers review those specs with their plumber prior to installation. Sincerely Muti Kitchen and Bath Inc