Pods Moving & Storage

We are using the PODS service to store some belongings while we spruce up our house to list it. So far, we are very pleased with the service. There was one hiccup when a more expensive lock we paid for was not provided (hence 9/10 not 10/10) but when I called customer service, they were great and initiated a refund for the lock. They weren't sure why we weren't given the correct lock but they managed the issue very professionally and without trying to blame us somehow. Will update the review after we get the POD back in a few months to report on how they do on the back end.