Updated response: August 16th, 2018
The shower mentioned here was operational again immediately upon receiving the part that required special order. This was replaced at my own personal cost simply to avoid further quarrel, and it has since been established that the likely reason for the failure of this unique, and rather expensive, unit several months after installation and inspection was that it had been inappropriately used as a grab bar by the client's elderly mother.
Original response: July 2018
This is a project that has, indeed, experienced several unprecedented issues that Greening Homes has worked tirelessly -- and at our own considerable cost -- to rectify. Our communications have been consistently professional, and our response has been immediate in every case: a fact that can be easily confirmed through our well-kept records of all written communications on this project. Two licensed sub-trades on this project hired by my company (one installing hydronic heating, the other plumbing) performed work that was appropriately and fully inspected, but ultimately failed. This resulted in the unprecedented experience of two leaks in the same household occurring after the substantial completion of a year-long project. This was a horrible event for our clients and for my team, as the GC, to have to go through at the very conclusion of a significant project. It's unfortunate that the frustrations resulted in my company being given such a low rating, lumped in with shady operators and industry thieves. This project had numerous challenges, but we did not abandon our client, steal money, or perform sub-standard work.
One of these leaks flooded the basement of the household (that had not been renovated -- but a disaster nonetheless) and the other caused minor drywall damage, but required one of the showers in the home to be non-functional until a special part could be ordered. In the first instance, my entire company (including employees from 5 other build sites from around the city, and at one point 12 of my employees were assisting in the emergency) responded immediately to save the belongings of the client in their absence and ensure the unfortunate situation was quickly, and appropriately, handled. Remediation was paid for via a large insurance claim that the client opted to keep. The second leak, which our plumber claims to have been caused by an inappropriate handling/use of the fixture as a hold bar by the client, has resulted in a $2,000.00 expense for the special order of an entire shower unit for a $5 part that I have personally incurred to expedite the process, without any conversation regarding fault.
This review has been written in the midst of our resolving the second leak, communicating at least daily on the status of the repair, and literally doing everything in our power to resolve the situation. The frustration of these occurrences, happening at the end of a major renovation of a century home that had several unforeseen code-related challenges, is considerable and absolutely valid. That said, in a world where stories of true unethical and incompetent renovations and firms seem abundant, this type of review is hurtful. We cannot guarantee perfection across every project, but -- even when when faced with considerable challenges -- Greening Homes sticks through our projects to the end and we always ensure our work is completed properly, ethically, and to code.