We used this firm and had a great deal of stress and anxiety as a result. They went over time, over budget and we have had multiple quality issues with the work.
We are still dealing will these issues today and Greening has been extremely difficult to deal with.
4 leaks have resulted from the work. The last leak has yet to be repaired and we have had a non-functioning shower for 1 month as a result.
- Company Response
Updated response: August 16th, 2018
Unfortunately, the client review that appears above is a much shortened and heavily edited version of the original, and highly inappropriate, review to which I responded below. The intended damage to the image of my company on this platform remains, however, and I do wish that this reviewer did not have the ability to alter the original messaging after the fact, as the intent and slander had been obvious. In conclusion: The shower mentioned here was operational again immediately upon receiving the part that required special order. This was replaced at my own personal cost simply to avoid further quarrel, and it has since been established that the most likely reason for the failure of this unique, and rather expensive, unit several months after installation and inspection was that it had been inappropriately used as a grab bar by the client's elderly mother.
Original response: July 2018
This is an unfortunate, and quite undeserved, review from a client who is actively attempting to disparage and harm my company through various on-line methods. Greening Homes has completed over 200 substantial renovation projects since its inception in 2007, and I have never experienced such active frustration and unethical attempts to harm from a client. We have been so consistently responsive, professional, above-board and ethical in our behaviour that reading such a toxic review is deeply, personally hurtful: which is clearly the intent.
This is a project that has, indeed, experienced several unprecedented issues that Greening Homes has worked tirelessly -- and at our own considerable cost -- to rectify. Our communications have been consistently professional, and our response has been immediate in every case: a fact that can be easily confirmed through our well-kept records of all written communications on this project. Two licensed sub-trades on this project hired by my company (one installing hydronic heating, the other plumbing) performed work that was appropriately and fully inspected, but ultimately failed. This resulted in the unprecedented experience of two leaks in the same household occurring after the substantial completion of a year-long project.
One of these leaks flooded the basement of the household (that had not been renovated -- but a disaster nonetheless) and the other caused minor drywall damage, but required one of the showers in the home to be non-functional until a special part could be ordered. In the first instance, my entire company (including employees from 5 other build sites from around the city, and at one point 12 of my employees were assisting in the emergency) responded immediately to save the belongings of the client in their absence and ensure the unfortunate situation was quickly, and appropriately, handled. Remediation was paid for via a large insurance claim that the client opted to keep. The second leak, which our plumber claims to have been caused by an inappropriate handling/use of the fixture as a hold bar by the client, has resulted in a $2,000.00 expense for the special order of an entire shower unit for a $5 part that I have personally incurred to expedite the process, without any conversation regarding fault.
This review has been written in the midst of our resolving the second leak, communicating at least daily on the status of the repair, and literally doing everything in our power to resolve the situation. This review is strangely-timed, emotional, and quite inappropriate. The frustration of these occurrences, happening at the end of a major renovation of a century home that had several unforeseen code-related challenges, is considerable and absolutely valid. That said, in a world where stories of true unethical and incompetent renovations and firms seem abundant, this type of review is undeserved and an attempt to damage a truly responsible company that is a well-recognized leader in our industry.