We hired PLANiT Builders to develop our basement starting in Apr 2017. Sales, design and start of construction all went reasonable well. At the beginning of July, the cabinets for the wet bar were supposed to be installed, and was told there was delays. Still no cabinets in August, no work done to the basement and no communication. I had to call several time to try to get some answers. Delays they said, but shouldn't be too long. Find out in September, about a month and a half after the original completion date, that cabinets and counter had not been ordered, (outright didn't tell the truth to me the whole summer) and they didn't plan to order them. They said I could order them on my own. Problem is that I had already paid PLANiT for the cabinets and counter AND ordering custom cabinets is about a 6 to 8 week order. A rep said that I could be reimbursed. Weeks later I'm still waiting for this 'reimbursement' or even a confirmation, and all phone calls to the company go to voicemail, emails unanswered. Not sure what I do with my half completed basement. My recommendation, don't go anywhere near this company for any reason.
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- Company Response
Thank you for your review Dawn. As discussed with our Client Services, we are working on getting your account reconciled to provide you with further answers to your questions. Please contact Client.Services@planitbuilders.ca if you have questions in the interim.