We were impressed with how thorough and informative PLANiT was from the very beginning. We have about 500 sq/feet with a bathroom, flex room and living area as well as the stair well that we wanted to develop. We had 3 companies come in for estimates, and PLANiT was the most prepared and ready to listen and engage us in an honest discussion. Their price was also nearly identical to the other two estimates we received, and we felt for the price PLANiT was the right choice.
In terms of the experience I think it went as well as it can when strangers are coming in to work on our home, sometimes when you are not there. The trades and PLANiT kept the site clean on a regular basis and were respectful to my family and professional at all times.
Our site supervisor Mark answered any questions or concerns in a professional and understanding manner, and checked on progress almost on a daily basis. Issues will always come up with a project like this, and the difference is how your contractor or developer responds. There were two mix-ups with upgrades, which were both rectified the next day. Mark addressed these minor (in the grand scheme of things) problems that came up and took good care of our concerns.
We are happy with our new basement. It looks great and we would choose PLANiT again if given the choice.