TL;DR - I totally could have been charged for a duct cleaning service I didn't need, but I wasn't. Honest duct cleaning companies do exist... and The Duct Cleaning Specialists are one of the good ones. 100% recommend them.
So I bought a place and booked duct cleaning just to be sure everything is fresh before we move in. Paul's crew (John and Mariela) showed up and got to work. They were tidy, equipment was clean, made every effort to minimize potential messes, and explained everything they were going to be doing.
About 20 minute into the service, John calls me down to the furnace room. I'm getting ready for bad news, but he tells me that there's really nothing for them to clean! He showed me pictures of my super clean ducts and points out that service had just been done last year by another company.
I was super impressed by the honesty. If they hadn't told me what they found, I would never have known and would have been charged for something that didn't need to be done. Instead, I told that since no cleaning was required, they would complete a basic service and call it a day.
I would fully and completely recommend the Duct Cleaning Specialists to anyone without any reservations whatsoever.
- Company Response
Thanks for sharing about your experience. Glad you were happy with our work. If we can be of any help in the future please give us a call. -Paul