The Duct Cleaning Specialists

In two-words: honest and professional. We couldn't recommend The Duct Cleaning Specialists more highly. We had Paul and Mariela out this past Saturday to help with a dryer vent problem and to assess whether a full duct cleaning was required. The company doesn't normally work Saturdays but an earlier weekday appointment had to be re-scheduled at the last minute by Paul after Toronto was hit was some severe weather. When I spoke with Paul about re-scheduling he indicated that he was happy to come out on Saturday morning given the inconvenience to me. From this first conversation with Paul I was very impressed. The service itself only further demonstrated just how committed he is to providing a level of customer service any home owner would be grateful to receive. Although both my wife and I thought a full duct cleaning was in order, Paul carefully inspected and photographed the ducts and explained to me that in his opinion it was not urgently required and could wait. This should tell you something. Paul is not someone just trying to make a quick buck off an uninformed or ill-informed customer. He explained to me the situation, and gave me his honest opinion which resulted in me not going ahead with the full cleaning. That's impressive and speaks volumes about the type of business he runs. He did go on to clear out the dryer duct (which was so badly in need we hadn't been using it weeks). He took the time to show me the issues, explain the process along the way, and perform the job with great care and precision. He addressed both the duct and the dryer vent itself, then once the cleaning was completed he tested to ensure that the level of air pressure leaving the vent was of a sufficiently high standard (as he was concerned about the way the duct appeared to be compressed in parts). Paul and Mariela were great and we could not recommend them more highly. We've had a lot of work done on our house over the years. Many contractors have been selected on the basis of good reviews here on HomeStars. Unfortunately, not all of them were deserving of their rating. The Duct Cleaning Specialists not only lived up to expectations but exceeded them. No one likes having to deal with a problem in their home, myself included. But I am comforted by the fact that the next time a duct issue arises I have Paul and Mariela to call on.