Overall, the experience was very good. We had a hiccup in service due one of the vans breaking down on the day of scheduled service. Paul(owner) we extremely apologetic and more than made up for the hiccup when the invoice was presented to me. Mark and Adrian (the HVAC specialists) were very professional and courteous. One thing i should mention is that my basement window was left open after the job was complete. I noticed a couple days later. Not a huge issue but worth mentioning.
- Approximate cost of services:
- $150.00
- Company Response
Hi Don. Thanks for taking the time to write about your experience with us. You never expect things to go wrong, but they do every now and then. I appreciate your patience with us having to reschedule your job last minute, and glad you were happy with our efforts to rectify the situation. Customer Service is a huge thing for us, so when things do go wrong, we make sure to do the best we can to resolve it. Getting the job done and done properly was the most important part, and glad that went smooth and you were happy with our service in the end. I will also have a chat with the guys to make sure they continue to do a walk through after the job. I'm sure this was just a small forgetful incident, but these are the small things that we need to improve on to make our business more successful and the customers experience a positive one. Thanks again for taking the time to share about your experience, and if there is anything else we can be of help or service with down the road, feel free to contact us. All the best, Paul