The worst company that I have ever worked with. The worst response from the management, Poorest service. worst quality especially the windows screen. The delivered & installed window is 3 to 4" less in size and then nobody takes responsibility for that. Don't go for Ecoline if you have any other options.
- Approximate cost of services:
- $21,000.00
- Company Response
Dear Anil,
Since the moment you raised your concern, Ecoline Windows has been constantly in contact with you. On the day of installation, you received at least 6 calls from our customer service department, your project manager, and our regional manager. After that we scheduled an inspection which was completed just several days after installation. Taking all that into consideration, we were confused to read that you did not receive enough feedback from our side.
On the day of installation you told one of our agents that the crew was great and you had no complaints towards the quality of installation. The screens are always quite fragile, and we would like to clarify that your screen did not break down, but it is only a tiny hole in the mesh, nothing more. The service appointment has been scheduled right after you reported that issue, and we are glad to visit you on July 7th to re-mesh the screen. On a good side, we are extremely glad that apart from this tiny hole in the screen there are no further installation concerns!
Please, note that our customer service department is in touch to address any possible concerns and warranty questions.