Poor Customer Service and Installation
Our windows were poorly installed, as confirmed by their own service tech and a separate window company but Ecoline refuse to take responsibility to help fix the issue and won't respond to me now. One sliding window completely fell out of the frame without being touched and they are saying I need to pay the full amount to replace the window as the product is poorly designed and cant be fixed. The windows are less than 5 years old. DO NOT RECOMMEND!
- Approximate cost of services:
- $1,000.00
- Company Response
Dear Christina,
Thank you for your feedback. Based on the information provided, the windows in question were misused. Unfortunately, the damages, caused by an incorrect operation of the window are not covered by the warranty. We can clearly see on the pictures you sent to our service department that this damage is mechanical, therefore we were forced to offer a quote for the whole window replacement.