Lockwood KBR

Formerly Lockwood Design Group and Ace Cabinets Calgary
Cabinetry & Millwork
Lockwood KBR AB
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Review for Lockwood KBR

Average customer rating:
0 10 (1 reviews)

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Peter in Calgary
Peter in Calgary
1 review Calgary, AB

First Review


Preparation of a design in order to get a renovation quote

I met the Lockwood group a couple of years ago at a home show and was very impressed by their professionalism, therefore when I decided to do a renovation of a 25 year old house I recently purchased I went to them for a quote. Our initial meeting went well and they told me they would be able to do the work I wanted within budget however they told me that in order to get a proper budget we would need to hire them to do a design. I was leery on paying money before I had a quote however since I needed someone to do a design I decided to proceed – this was a huge mistake. During our initial meetings Lockwood made a huge deal about their kitchen designs and how they are able to view them 3D. Therefore when I paid $5000 for the design which include a 3D presentation I assumed that the kitchen design would be included.

Even though I was told I needed to have the design done in order to get the quote I received the quote a couple of days before the design was complete. The quote was $275,000 above the high end of my budget.

Instead of sitting down and discussing my ideas and having the designer coming up with a design all that they did was put my high level sketch into blueprints without any additional thought put into it. I eventually got part of the design but still do not have a complete design of the outside with the front and rear elevations and I still do not have a kitchen design. When I asked about these items I was advised that I needed to give another $10,000 to keep the process going. Lockwood has continuously used high pressure tactics to try and get more money from me.

I have now walked away from my $5000 and do not have anything of value to show for it.

1 of 2 people found this review helpful.
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More about Lockwood KBR

With a combined experience of 75 years in architecture, interior design and kitchen & bath design, LWDG has the ability to provide al al-encompasing design service for the dreams of the homeowners, builders and contractors. In a city where construction's ben taken over by extreme growth ad sprawl, LDG stands ...
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