I am not pleased with this company at all. The fence was put in satisfactory but a better job could have been done. There were lots of issues with nails sticking out, loose and crooked boards, lots of warping and splitting etc and the job was shabbily done. I've seen better jobs done in my neighborhood. The after service is terrible. This summer I have been calling for 6 MONTHS for someone to come and look at the problems that they were SUPPOSED TO look at last year. Since May I have been calling, and they keep saying "we are on the list of repairs", by the time one guy came took months, (not the guy who was supposed to come), came in with an crap attitude and a big mouth, yes I'm talking about you M, to do some minor repairs. Came when he felt like it too, not when he was scheduled. So look, now it's December 2014 and nobody came! No communication, not a great build and no customer service. --
I am responding to this company's response. Firstly I think you may be confusing this with another customer because some of the things you are saying do not make sense to our situation. But I will respond anyway.
"Multiple Visits" - no one has made multiple visits here. Waiting for someone to come took a long time and the person who was supposed to come never came.
Any adjustments done were under warranty. You have not done the "best to accommodate" seeing as how we've been calling all summer with no cooperation. There was no communication between the repair people and the office and the customer.
Items named were not months after installation but these were mentioned to the company right away. If you want to talk about satisfaction, you have to communicate better. It's the events that happened over the last 6 months that I am not satisfied with, case in point, a customer shouldn't have to call every 2 weeks to see what's going on when they were told that someone will be there. Pictures were sent in and there was no feedback. If you had the time to write your response, you should have time to deal properly with customers. It didn't take you long to respond to this yet the whole summer went by and the problem wasn't addressed even though your secretary said it would be.
- Approximate cost of services:
- $2,000.00
- Company Response
First and Foremost-- We are always committed to the Highest Possible Standards when it comes to Installation and Customer Service and this is Clearly Reflected in the Majority of Opinion and Reviews which are overwhelmingly positive. With over 1500 Residential Homes Completed annually, we are encouraged by the high rate of satisfaction from our Customers and always strive to improve ourselves as individuals and as a Company.
Some Facts to Consider; See A. B. & C.
A. We have responded to said customer as well as made multiple visits to this Home and have done adjustments for him including many Not Under Warranty. We have done our best to accommodate despite his multiple complaints about non warranty items and we feel a few things may not be fully fair and balanced here.
B. it was not the whole fence customer had an issue with, only a few boards (many months after installation) that he observed had behaved as a natural product like wood can after installation. These items would not be covered by Home Depot (See Home Depot Lumber Aisle) or any other Major Installer as they had to do with natural wood behaviour Not Installation which customer called 'Satisfactory'.
C. He says at first 'The Fence was put in Satisfactory' later taking about a Shabby Job and naming items occurring months after installation and based on natural wood behaviour. As per above these are Not Installation issues- Despite this we had made multiple visits and adjustments even for items not under warranty.
In conclusion we always are up front with our Customers and do our very best each and every installation. We recognize after nearly 2 decades in Business though that there are a few small percentage of people that will not be satisfied no matter what you do...Right or Wrong. But alas, we will continue to do our best and appreciate the Support and Excellent Feedback we Receive from our Valued Customers.