Can Do Fence & Deck

Fences & Gates
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Reviews for Can Do Fence & Deck

Average customer rating:
9.6 10 (331 reviews)

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habfanmike
habfanmike
16 reviews Mississauga, ON
6/10

Fence install for multi family backyards

Had Can Do replace existing fences for 5 houses. Price was on par with most companies that do fence work. I cannot comment for the others who were involved (other than the feedback I received from the others about the mix up on the fence style noted below). From my side, the end result is what would be expected. Clean up was far from perfect - cigarette butts (not a lot, but 5 or 6 in various spots) on our yard, bits of old fence including some with nails sticking out in both front (where the old fence was stacked) and back, water bottles and other debris left each day. Did not feel like yard was treated as if it was their own.

There was a key mix up in the fence type to be installed. We had decided on the type with lattice at the top (which was the type being replaced) but the fence installed did not have this. To be fair the contract stated Fence 1 which is not lattice, but we did not even think to check this - the documents we sent showing the breakdown and contact info by person showed Fence 2, and we did not see anything (words, not codes) noting this on the contracts. Response from the sales person (Samer) did not make sense to myself or the other owners involved, including the main other one who met with Samer along with me when he came out. At any rate, we were offered the commission back as compensation by Samer as opposed to something back from the company itself - no communication from Alon the sales manager nor Can Do themselves. White tags left on a number of board as well, marring the aesthetics and requiring work on our side to pull off. Not a big thing, but does speak to attention to detail.

The fence does look good, but communication issues, clean up issues and responses cause me to drop the rating down. We have had other work (carpets, hardwood, garage door, windows) done this year and in all other cases the follow up (before, during and after) was great and professional and the work done cleanly and professionally.

1 of 1 people found this review helpful.
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Company Response

Thank you for posting your experience. We regret not meeting your expectations and although appreciate the comments on the final product looking good, we have fallen short in other areas in this case.

Working in established neighbourhoods with the type of work we are doing, bringing heavy machinery back and forth, concrete, material etc... Does cause some challenges in that some damage to grass, plants and any item in the path of construction is generally unavoidable- However clean up is generally fairly thorough although not perfect and in this case we are sorry it was not up to your standards nor ours.

The style mix up was regrettable, we did review this with our valued and committed team member Samer who is a customer advocate and always doing his best to ensure he represents our customers well. He was proactive and informed us he would go over the reasons with this particular group and we therefore let him lead the dialogue and his offer was his proactive way of trying to show his commitment to customers and we where not aware of this offer being made and of course would back our valued team member and customers whenever a reasonable grievance or resolution is proposed. The style choice on contract which we built did not raise red flags for our Sales Rep as it was a scenario where either style chosen would still result in person A or person B getting a different style as there where 2 differing styles that had to be connected so would have been no way to make this uniform for all participants either way. Having said that certainly not intentional to chose one over the other and we regret this miscommunication.

Interior work where the work space is more isolated and contained is easier typically to maintain but we could have, should have and generally do a better job of clean up than we did in this case and once again want to express our regret for not meeting your expectations in this case.

We appreciate you sharing this and will use this to strengthen our protocols and try to avoid these issues from recurring in the future.

We are always striving to improve and will continue to do so with our Customers Support which we greatly value and appreciate

Sincerely & Respectfully,
___________________

Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

James in Toronto
James in Toronto
3 reviews Toronto, ON
10/10

Single home fence in Etobicoke

A very impressive company who have just finished installing a fence in our Etobicoke home. In particular, Samer showed great patience and diligence as we had to work with multiple divisions of the city to gain permits before the fence could be installed. He worked to get all the paperwork necessary (design, layout, fence post locations, insurance certificate) to get the permits from the city. When the work began, their two teams were excellent demonstrating care and a willingness to work within the parameters of the city permits. Many of our neighbors have commented on the 6x6 posts which are built to last. The fence looks excellent and I would highly recommend Can Do to anybody looking for a new fence.

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Company Response

James,

Thank you so much for the feedback and taking the time to post your experience working with our Company. Samer is a valued part of the Team and always customer-centric in his approach. Our in-house construction teams separated into specializations allow for each part of the project to be done professionally, efficiently and to a high standard.

Thank you for working with us from the whole Team at CAN DO Fence & Deck

Respectfully,

_____________________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

_________________________________

Samer Karadsheh
Sales Representative
CAN DO Fence & Deck
c: 647-880-4194
f: 905-642-1330

Nai T
Nai T
1 review Ajax, ON
10/10

New Development Fencing Project, 22 Homes

I had the pleasure of coordinating our neighbourhood fencing project in a new development in Ajax. It was not an easy feet to organize 22 homes however, Alon and the CAN DO team helped with the planning every step of the way.

Alon came out twice to have informational sessions with our neighbours and to answer any questions that we may have had. A few of the neighbours were unable to attend for one reason or another and he came out to visit with them personally to help move the project timelines along.

Our neighbours really appreciated that there were flexible payment plan options as,everyone was in different financial situations (some were not prepared to install fencing that year and others were eager for the privacy).

CAN DO provided each home with quotes (shared property lines) and contract and payment were also organized and administered through the team. This was a huge relief that we didn’t have to pool money together nor did I have to handle any funds personally.

I have had bad experiences with contractors in the past however, I was most impressed that timelines were met, Alon kept me in the loop as the project continued and when as soon as the project came to a close. I know that our neighbourhood made the right decision in terms of quality as, we survived a harsh winter with the fencing. It also looks like a 500 plus home neighbourhood feels the same way, for the last two years CAN DO has been installing fencing on multiple streets.

When we had a rain storm recently one of my gates became misaligned and broke the spring in the hinge. I messaged Alon and his team came out next day and made the adjustment. I’ve been in customer service for over 16 years and I can tell you that it was all the little things that the team did that helped gained my trust and confidence. I would refer them again and again because of there organization and client service.

Thank you so much for helping us have a great experience with a contractor Alon.

Naomi

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Company Response

Naomi, Appreciate the detailed account of your experience working with the CAN DO Fence & Deck Team! Glad we could get to the point where all where in agreement so that we could get the project done for you and the 22 Homes in your group... We always do our best be it In or Out of Warranty to assist our valued customers whenever a reasonable request is made... Now normally it would take more time 30-45 days to get there but in your case, we were in the area when you called so ensured we took care of it on the spot! Although like HOME DEPOT, RONA & LOWE's - Natural wood behaviour cannot be covered, all structural items including Post Lift (which can occur if posts not installed correctly) is covered for 5 Years which means if not lifting in 5 Winters likely good for the lifespan of fence which can be 20 years plus! This ensures the most important Structural Build and Ingegrity of your Fence is Covered, Insured and Secure !

Thanks for working with us and thank you for sharing your experience.

_____________________
Best to you and yours,

_____________________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

jacob.dz
jacob.dz
2 reviews Halton Hills, ON
10/10

Fencing

CanDo was truly an assembly line service that was very professional and timely. Start to finish the multiple crews were all top notch. Would definitely use them agian!

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Company Response

Appreciate the note Jacob, Glad we could complete the project for you and your approximately 30 Neighbours / Homes.

We do split our In-House Teams into specializations. Post Crew Team, Concrete Truck Operators, Fence Installation Specialists. All specifically focused on their part of the job means all the important parts of the install are done solidly and specifically by teams who are laser-focused on their part of the process and build!

This allows for a better overall build and is the most efficient and effective way to build on a large scale.

From the Can Do Fence & Deck Team -- Thanks for working with us!

Best,
___________________

Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Vaqar Khan in Whitchurch-Stouffville
Vaqar Khan in Whitchurch-Stouffville
1 review Whitchurch Stouffville, ON
10/10

Definitely recommend!!

Can Do Fence & Deck are professional folks and they deliver excellent workmanship with a huge bonus is their pricing.

Specially thanks to Alon for quickly stepping in and mitigating the differences and addressing it professionally and personally.

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Company Response

Prices rise annually due to Material Costs and other factors and our programs which allow Pre-Booking for the following year allow ---> Price to be locked in & ---> Ealry Season Completion at last years rate ! Since No Payments are processed until All Work is Completed there is no risk to our customers.

We do need clarity and groups that are organized, cooperative and ready such as yours was. I always do my best to mitigate any reasonable issues as we are not perfect, but we always try to do the right thing when our valued customers have a valid issue. Glad to work with you and your group and thank you for taking the time to share your experience.

Respectfully,
____________________

Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Allen L in Caledon
Allen L in Caledon
1 review Aurora, ON
10/10

Amazing team of people doing quality work

Our street has 19 homes that wants to get the fence done. We contacted Alon at Can Do to help arrange the meeting. He was very helpful and he was very transparent when it comes to sharing info with the homeowner. After our contract was submit and a start date booked. The actual built took their team 3 day to finish and no mess left behind. This is one Great team of people. Their work process was well organize and the workmanship was great. I would definitely recommend Can Do to anyone looking to get their fence done.

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Company Response

Thank you, Allen

It was a challenge getting your Group together but after many meetings and your efforts in connecting with them, we got there! Constructing the project is what we do best, its getting groups on the same page that is a challenge and requires neighbours that are proactive, cooperative and ultimately on the same page.

Once all are in agreement and sign on- We do what we do best- Thanks for posting the pics and glad that we could complete the 19 Homes for you and neighbours promptly and properly.

Appreciate you taking the time to post your experience working with us...

Respectfully,
____________________

Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Lily Hu in Aurora
Lily Hu in Aurora
1 review Whitchurch Stouffville, ON
10/10

Fence for 40+ neighbors

CanDo is a super professional Fence Company. Out street has 40+ houses and wanted to do fence together, we contacted Alon. After the starting date booked, all the fence only took one week to be finished. Workers from CanDo are properly trained, super organized, and super efficient. Would definitely recommend CanDo to friend who needs fence in the future.

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Company Response

We appreciate you organizing so diligently with neighbours. Once we get to the point where we have all agreeing to share costs, registered land surveys covering all lots submitted and style/price agreed upon; we can always take it from there in an efficient manner. Measuring accurately according to registered land surveys, distributing contracts to all and when there is cooperation and if / when contracts are diligently submitted such as in this case by our customers, we can do what we do best! From Post Setting with our own in-house specialized Post Crew, custom Tractors and equipment required to ensure post setting is done right, to our own company owned and operated concrete truck - Constructing Fences accurately and Securely for communities all over the GTA is what we have done for just over 20 Years now and glad we could complete another project for your community!

Thank you from the CAN DO Fence & Deck Team
____________________

Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Greg in Toronto
Greg in Toronto
1 review Halton Hills, ON
10/10

Pros

True professionals right from the first meeting with Alon to the final gates being installed all crews/workers were great.
Thanks to CanDo for the install and Alon for the organizing of 27 houses!

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Company Response

Good working with you and your group... After 2 Group Meetings and All neighbours agreeing to fairly share costs as well as choosing our Company we were glad we could move forward with the project for you and your group of 27 neighbours.

Once we have the clarity needed, we can usually get the process moving forward in an organized and systematic way.

Glad we could complete this project for you and although a few days late as always No Payments Processed until Work was Completed!

Thank you for your support and a thank you to the whole group of 27 Homes / Neighbours from the whole Team at CAN DO Fence & Deck !

____________________

Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Gary in Toronto
Gary in Toronto
3 reviews Markham, ON
7/10

Good work, poor followup

Asked for a fence quotation by calling their office and was told to call back on specific days to discuss presumably due to high summer volumes. Onsite measurement session subsequently arranged and was told job would be completed within 30 days. No update after 30 days and after a couple of pushes, crew came over 2 days to complete the job which was well done, but from time of measurement to job completion took 45 days. I asked for them to return to pick up the disassembled old gate, was told they would retrieve it in a few days but now after 3 weeks and a couple of email followup the gate is still in my backyard. So overall good job by the crew putting in the fences but communications and followup have room for improvement.

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Company Response

Gary,

Thank you for your feedback and glad that overall you are satisfied with the work completed and glad we could do a good job for you on the final product.

We have been behind schedule by 2-3 weeks and in your case have completed the project around 2 weeks past the estimated date on contract and we regret the delay. Of course, we do not process any payments until work is complete which is our commitment to our customers to ensure they feel safe and fairly treated and know we have every incentive to complete the project as we do not take any deposit or money up front prior to completing work!

There must have been a breakdown in communication regarding the gate removal but we will remedy this and will have your Representative deal with this as soon as possible.

We appreciate your thoughtful feedback and will use these issues as a way to strengthen our protocols and improve our service...

We are not perfect but always strive to do better.

Sincerely,

____________________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
__________________
Mobile: (416) 989-3934
alon@candofence.com

__________________

Samer Karadsheh
Sales Representative

CAN DO Fence & Deck
c: 647-880-4194
f: 905-642-1330

Ana  in Bradford
Ana in Bradford
1 review Bradford West Gwillimbury, ON
10/10

Fences and Gates

We had just moved into a neighbourhood that was already under contract to get the fences and gates done - the fences were literally going up in 24 hours, when I called and spoke to Alon if we could be added to the project at the last minute. Alon was amazing! Very professional, quick in answering emails, friendly, and did everything he could to accommodate us at the last minute. We got our fence and gate and it looks great! Excellent customer service, competitive prices, and they get the job done fast. Highly recommend Can Do Fence and Deck!

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Company Response

Thank you Ana,

Last minute additions not always something we can accommodate but glad we could make this happen! Made it much easier that you where decisive, fair and ready to move forward in sharing costs with your new neighbours with the style they have previously chosen as a group.

I am sure they appreciate it as well and hope you enjoy your new home and neighbourhood!

Best
___________________

Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Can Do Fence & Deck

Can Do Fence & Deck Is the top in Fences & Gates across the GTA and beyond. Our builders have experience spanning over 20 years. To understand the quality of our workmanship, you only have to read our reviews to see what kind of company Cando Fence and Deck is!

We service most of the GTA and Vaughan as well as Stouffville,

CATEGORIES
Fences & Gates
WEBSITE
http://www.candofenceanddeck.com
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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