Had Can Do replace existing fences for 5 houses. Price was on par with most companies that do fence work. I cannot comment for the others who were involved (other than the feedback I received from the others about the mix up on the fence style noted below). From my side, the end result is what would be expected. Clean up was far from perfect - cigarette butts (not a lot, but 5 or 6 in various spots) on our yard, bits of old fence including some with nails sticking out in both front (where the old fence was stacked) and back, water bottles and other debris left each day. Did not feel like yard was treated as if it was their own.
There was a key mix up in the fence type to be installed. We had decided on the type with lattice at the top (which was the type being replaced) but the fence installed did not have this. To be fair the contract stated Fence 1 which is not lattice, but we did not even think to check this - the documents we sent showing the breakdown and contact info by person showed Fence 2, and we did not see anything (words, not codes) noting this on the contracts. Response from the sales person (Samer) did not make sense to myself or the other owners involved, including the main other one who met with Samer along with me when he came out. At any rate, we were offered the commission back as compensation by Samer as opposed to something back from the company itself - no communication from Alon the sales manager nor Can Do themselves. White tags left on a number of board as well, marring the aesthetics and requiring work on our side to pull off. Not a big thing, but does speak to attention to detail.
The fence does look good, but communication issues, clean up issues and responses cause me to drop the rating down. We have had other work (carpets, hardwood, garage door, windows) done this year and in all other cases the follow up (before, during and after) was great and professional and the work done cleanly and professionally.
- Company Response
Thank you for posting your experience. We regret not meeting your expectations and although appreciate the comments on the final product looking good, we have fallen short in other areas in this case.
Working in established neighbourhoods with the type of work we are doing, bringing heavy machinery back and forth, concrete, material etc... Does cause some challenges in that some damage to grass, plants and any item in the path of construction is generally unavoidable- However clean up is generally fairly thorough although not perfect and in this case we are sorry it was not up to your standards nor ours.
The style mix up was regrettable, we did review this with our valued and committed team member Samer who is a customer advocate and always doing his best to ensure he represents our customers well. He was proactive and informed us he would go over the reasons with this particular group and we therefore let him lead the dialogue and his offer was his proactive way of trying to show his commitment to customers and we where not aware of this offer being made and of course would back our valued team member and customers whenever a reasonable grievance or resolution is proposed. The style choice on contract which we built did not raise red flags for our Sales Rep as it was a scenario where either style chosen would still result in person A or person B getting a different style as there where 2 differing styles that had to be connected so would have been no way to make this uniform for all participants either way. Having said that certainly not intentional to chose one over the other and we regret this miscommunication.
Interior work where the work space is more isolated and contained is easier typically to maintain but we could have, should have and generally do a better job of clean up than we did in this case and once again want to express our regret for not meeting your expectations in this case.
We appreciate you sharing this and will use this to strengthen our protocols and try to avoid these issues from recurring in the future.
We are always striving to improve and will continue to do so with our Customers Support which we greatly value and appreciate
Sincerely & Respectfully,
CAN DO Fence and Deck
Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934