We had Poly B piping removed from our house with this company in June 2022. We have mixed feelings about the experience.
Positives: The work of removing the Poly B piping, replacing the piping, and drywalling the house was excellent. When we returned to the house after the work was complete we were overjoyed to see how well everything had been repaired, and all of the plumbing worked great. It was easy to have this work done and set up by Urban Piping, and the team was communicative about how and what would be done through the process.
Negatives: A marble composite bathtub skirt/siding was broken into multiple pieces in the process of removing one of the pipes. During our walkthrough with Graham, he assured us that he would help connect us to someone who would repair the piece. He also implied the repair would be covered and initiated by them. We paid for the completed pipe work and awaited further instructions about the tub. A month went by without any contact and the damage remained, which made it unsafe to use due to the potential for splashing into the interior walls behind the bathtub. We attempted to contact Urban Piping, the admin desk, and Graham directly over the next 2 months. Calls were not returned and Graham left multiple texts on read, then responded by sending us contact information for the person he said could repair the damage and denied he would cover the damage that his team caused. 3 full months went by. We spoke to his contact. She as well as 5 other bathtub repair companies indicated the repair was too large and would need to be ordered new. After receiving quotes, we ordered a new piece ourselves. Graham never responded further to our communication about this, including an invoice for the cost of replacement. We paid $2000 to have the piece replaced and had to do several hours of searching to find out what was needed as there are limited sources of marble composite siding.
We would recommend the pipe replacement work done by the company as it was was worth the price and excellent quality. However, the unresolved bathtub damage replacement really soured our experience and made us wary of Urban Piping's customer service and very disappointed in Graham's lack of integrity. If you use this service, we would suggest carefully inspecting for damage and not providing full payment until it is repaired at Urban Piping's cost and time instead of yours.
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