Urban Piping Ltd.

Plumbing
160 Quarry Park Boulevard SE, Suite 300 Calgary AB T2C 4J2
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Urban Piping Ltd.
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97%

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Reviews for Urban Piping Ltd.

Average customer rating:
9.8 10 (115 reviews)

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Sal from Calgary
Sal from Calgary
5 reviews Calgary, AB
10/10

Poly B Replacement

I reached out to Graham on a Thursday inquiring about Poly B replacement and Graham's passion for his work was evident. He outlined the difference in materials and installation techniques. We had him come out the following day (Friday) to walk through the project and give us a quote. His pricing was reasonable and he offered to start the project within a couple of days if it worked with our schedule. We decided to go for it and Graham and Jordan showed up Monday morning at 630 as agreed to get to work. This work was completed in September 2019.

They completed the project on time and on budget as agreed and did a great job overall. The only suggestions for Urban Pipe are the clean up could have been better as well as a few drywall cuts were unnecessary but not the end of the world. I would recommend them and use them again as needed.

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Tina in Calgary
Tina in Calgary
0 reviews Calgary, AB
10/10

Leakage issue in basement and kitchen sink

Had Graham come to the house a couple of weeks back and would highly recommend him to anyone. He was able to call me on the weekend and give me a quote over the phone based on photos I sent which was a huge help.
He was professional, easy to talk to and did the job in a timely fashion.
Would definitely use Urban Piping again.

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Company Response

Thank you so much Tina. Look forward to working with you again in the future

Charla in Calgary
Charla in Calgary
0 reviews Calgary, AB
10/10

Frozen Pipe, Leaky Pipe

Plumbers have been swamped over the last week with Calgary's latest cold snap. Despite not sleeping last night due to emergency calls, Graham came to check out our issue. He explained the issue clearly and thoroughly. Turns out the solution was a very minor fix and he was on his way after a nice chat about his background and business model. We'll definitely be holding onto his business card. It's great to find local companies who care about quality work and customer satisfaction.

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Company Response

Thank you for taking the time to leave us this review. Look forward to working with you on your Poly B project in April

Daniel in Toronto
Daniel in Toronto
1 review Calgary, AB
10/10

Clogged or frozen washer drain pipe

Had a very stuck/plugged washing machine drain pipe which caused a bit of flooding in our main story mud room/washing room. I posted a request for service on homestars and these guys called in seconds. Had Jordan come right away in less than hour. It seems to have been a ridiculously bigger than expected job. My guess and his is, gunk plus 4-5 days of -25 to -40 weather caused the blockage. He worked at it for about 2.5 hours but it’s all unstuck now. I have insurance coming to repair the damage to wall and basement ceiling drywall. Expensive, as all plumbing issues seem to be but the service was excellent and they came fast and he worked right up until it was fixed, leaving at about 7pm. Good work Jordan.

I do have a bit of an issue with being charged for the Drain Hydro Jetting and then for the Auger cleaning at $200 for the first and $250 for the second, when the first option did nothing. I would have preferred to pay for his time and he just did what he needed to do to get it fixed. Didn’t realize that two separate tools used were two separate charges.

Highly personable fellow. Professional and did work hard till it was fixed... and seems to have fixed our issue. Fingers crossed this weather gets out if the minus double digits.

Update: Graham and Jordan gave me a call and clarified the billing and I am happy with their explanation. Again, very happy with the service. Jordan did the jetting again after the augering to clean the pipes completely.

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Company Response

Thank you Daniel for taking the time to leave us such a detailed review of our services.

I'm glad I was able to reach out to you and explain the billing more clearly.

Private User
Private User
Private User reviews Kingston, ON
10/10

Updated Plumbing

We called Urban Piping from a referral for some plumbing upgrades on an aging home. Hot Water tank, toilets, dishwasher and a shower upgrade. Graham’s customer service is excellent. The work was completed quickly and it was high quality. It was very reasonably priced. We will call Urban Piping again!

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Company Response

Thank you so much for trusting our company to take care of your needs. Look forward to continue working with you on your next reno project

Annie in Airdrie
Annie in Airdrie
1 review , ON
10/10

Another Happy Customer

A Big Thank you to Urban Piping LTD. Good work for a reasonable price is hard to find but these guys are always solid. 5 stars all around. Thanks Again

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Company Response

Thank you for taking the time to leave us a review.
We are glad to know that you are pleased with the service Jordan delivered.

Kent
Kent
4 reviews Calgary, AB
10/10

Pleased with Poly-B Refit

Graham and Urban Piping did a complete Poly-B refit of our newly purchased condo before move-in this summer. We were impressed with Graham's timely communication, his willingness to accommodate an extremely tight-timeline, and superior level work. It was hard to know where the walls and ceilings had been opened up in our place!

We liked the fact that Urban took responsibility for every aspect of the job from start to finish, rather than us having to deal with different contractors for the dry-wall repairs. We also liked the fact that Graham guaranteed the price, rather than just giving us an estimate. A second quote from a competitor was less, but they were unwilling to guarantee the price. The competitor also could not guarantee a project finish date that worked with our schedule.

I really can't say enough about Graham's communication and his bending over backwards to schedule the work last minute between our possession and move-in dates. You rarely find this kind of customer service in the trades nowadays!

The only negatives were an 8 out of 10 rating on the final clean by the maid service due to inadvertently leaving a second-story window open overnight (no rain, so no foul) and missing a few items including not cleaning the main floor toilet after the workmen were through.

However, since we were impressed with every other aspect of the job, we still feel the job merits a 10/10. We would definitely recommend Urban to others and use them, again.

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Company Response

Thank you Kent for taking the time to leave us a review about your poly b replacement experience here in Calgary, I know your job was a last minute decision as you were just going through with taking possession of your new home.

I would also like to thank you for being so accommodating and allowing us to start early by moving up your possession date and allowing us in your new house even before you got a chance to move in.

Hope you enjoy your new house.

Jane
Jane
3 reviews Calgary, AB
10/10

Replaced water valve and piping

Graham, did a fabulous job. First he explained the job, sent me the estimate and completed the task without any hiccups. Clean work, no mess to clean up. Definitely would use These guys again.
Thanks very much Graham!

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Company Response

Thank you Jane for taking the time to leave us a review. We are thrilled to be able to photograph your beautiful bathroom for our instagram account while we did the plumbing in your house.

Colleen W. in Calgary
Colleen W. in Calgary
1 review Calgary, AB
10/10

Hot water tank replacement

Urban Piping was highly recommended by a trusted friend and they did not disappoint! From the first phone call with Graham to the completed install with Jordan the service was amazing. They gave me a time for the install and Jordan called me to confirm he would be there on time and what work was to be done. One thing that really stood out was the quality of Jordan’s work, it was neat, precise, and he used top quality plumbing/pipe replacements. He went above and beyond to complete the job and we could not be happier. I will definitely be a returning customer!

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Company Response

Thank you Colleen for taking the time to write such a detailed review. We are thrilled that you boast of Jordan s work as much as we do!

Private User
Private User
Private User reviews Calgary, AB
10/10

Natural gas line adjustment

We are building a deck and our natural gas line was pointed down. We needed it adjusted to point up for when our deck is completed so we can hook up our BBQ. Contacted urban piping online and was able to set up and appointment quickly before our deck was started. Only charged us for dispatch fee. Very professional and easy to work with.

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Company Response

Thank you so much for taking the time to leave us a review. We know that sometimes there are minor plumbing fixes that aren't complicated for professionals like us but are sensitive and require a professional such as gas line adjustment. Thanks for calling us and we hope that we stay your regular plumber for any future endeavors

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Urban Piping Ltd.

Urban Piping Ltd is a unique family first plumbing company established in 2008. We've come along way since then but we still offer the same wholesome service that made us great. We always have a real journeyman plumber who will answer your calls and help you with anything plumbing related and make sure that the right technician is dispatched for your precise job.

Our team is trained in every aspect of the plumbing, whether it be a simple hot water tank replacement, to a complicated Poly Butyene replacement, our team has you covered. We also carry a large variety of drain cleaning equipment, so no need to look any further to find someone to tackle that pesky clog.

What makes Urban Piping Ltd unique is the way our company operates, we put our staff first. You'll be hard pressed to find a happier team than the men and women that make up our great company.

So see for yourself and experience the Urban Piping Ltd difference.

CATEGORIES
Plumbing and Drain Services
PRODUCTS
Novo , Rheem, Bradfordwhite, Aquasana, Aquamaster, Duro, Delta, Moen, Kohler, Gerber, Contrac, American Standard,
SERVICES
Poly B replacement, Polybutylene, Poly B repair, Hot water tank replacement, hot water tank repair, Toilet repair, toilet Replacement, Garburator repair, Garburator replacement, Garburator install, Dishwasher installs, kitchen faucet repair, kitchen faucet replacement, bathroom faucet repair, bathroom faucet replacement, water softener replacement, water softer install, drain camera, clogged toilet, clogged kitchen sink, clogged drain, clogged bathtub, clogged shower, emergency plumber We also offer a full service drywall,painting and texturing division that aid us in the poly b remediation process but can be used to paint your house, add or repair texture or any other drywall service
BRANDS
Bradford white & Rheem water heaters, Toto and Vortens toilets, Delta and moen faucets.
SPECIALITIES
Poly B replacement, Polybutylene, Poly B repair, Hot water tank replacement, hot water tank repair, Toilet repair, toilet Replacement, Garburator repair, Garburator replacement, Garburator install, Dishwasher installs, kitchen faucet repair, kitchen faucet replacement, bathroom faucet repair, bathroom faucet replacement, water softener replacement, water softer install, drain camera, clogged toilet, clogged kitchen sink, clogged drain, clogged bathtub, clogged shower, emergency plumber
WEBSITE
http://www.urbanpiping.com
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Visa, MasterCard, amex, Cash and Cheque
LICENSES
Plumbing, Gasfitting, City , Federal
MEMBERSHIPS
Homestars
LIABILITY INSURANCE
Yes
DIPLOMAS
All technicians are journeymen of at least one trade
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Warranty on all parts and labor
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.