We found Mike and his company online in 2008. We were happy with his price, and of course, Mike comes across as a great salesman claiming his shutters are top quality. Although I'm used to his type of loud mouth sales pitches, I did like the samples.
I was happy with everything until it came to installation time. When he showed up 4 hours late and did not have the decency to call, I wasted an entire morning of work. The installation was not done to my liking. When a shutter did not quite fit the window space, Mike's idea of making it fit was to put a 2x4 on the window sill and hammer it down, resulting in my window sill to crack which I noticed later after he left. My neighbor hired another company who took their shutter back to the plant and have it recut to fit the window, something a proper installer would do.
I noticed major installation issues after Mike left, such as the frame around the patio door which holds the shutters in place was also cracked cause the screw was not put through properly. Instead of fixing this, Mike left the screw out completely, which means the top portion of that shutter was hanging on with one screw, instead of 2, and I have a 3 inch crack running down the side of the frame, which he failed to tell me about and I also noticed after he left.
4 of the shutters do not stay closed in an upright position. After installation, we contacted Mike about this for 3 months without a call back. the only way we could get him to return the call was to pretend we were new customers and call from a blocked number. He said he would be in the area in about a month and would call to come fix the issue, it's been 6 months and we have not heard from the guy.
Mike, if you're reading this, you know who we are, do not even attempt to try and contact us now to fix the issue, what's done is done. We have hired another shutter guy to come in and finish the rest of our house and fix the issues from Mike's shutters and installation. I'm supposed to have a 25 year warranty on these.
To top it all off, almost all of our shutters have warped inside the frames because it's a new home. Something Mike said would not happen, and I should have listened to the more reputable shutter guy I met prior to meeting with Mike who told me to get the shutters on frames as they will warp.
Mike made his quick buck and did not follow up on any customer service, him and his useless assistant did a mediocre installation job.
If I could do it all over again, I WOULD NOT hire M3 Design group.
- Approximate cost of services:
- $6,000.00